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Augusta Orji

@augustaorji

Operations manager with 5+ years improving inventory accuracy, efficiency, and customer experience.

Nigeria
Message

What I'm looking for

I seek roles where I can optimize warehouse and inventory operations, lead teams, improve processes, and contribute measurable efficiency gains in a collaborative environment.

I am an operations management professional with over five years' experience in inventory and warehouse management, customer service, and administration. I have led teams to improve adherence to policies, increased inventory accuracy by 33%, and boosted on-time delivery by 32% through process improvements and diligent procurement.

I excel at documentation, report preparation, and cross-functional coordination, having enhanced operational efficiency by 62% through accurate record keeping and optimized encashment processes. I hold an MBA (Cybersecurity) from Nexford University and a B.Tech in Biomedical Technology, and I pursue continuous skills development in data analysis, project management, and HSE.

Experience

Work history, roles, and key accomplishments

FL

Customer Service Representative

fricholidays Travels Limited

Apr 2019 - Jul 2019 (3 months)

Handled reservations and visa support, created 20+ travel packages, processed client information, and resolved complaints to increase client satisfaction by 77%.

Education

Degrees, certifications, and relevant coursework

Nexford University logoNU

Nexford University

Master of Business Administration, Cybersecurity

2024 - 2024

Completed MBA – Cybersecurity at Nexford University in 2024.

Federal University of Technology, Owerri logoFO

Federal University of Technology, Owerri

Bachelor of Technology, Biomedical Technology

2014 - 2014

Completed B.Tech in Biomedical Technology at the Federal University of Technology, Owerri.

Tech stack

Software and tools used professionally

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