Open to opportunities

Grace Omueti

@graceomueti

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Operations manager driving efficiency, supply chain optimization, and growth.

Nigeria

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What I'm looking for

I am looking for a role where I can lead operations or supply chain teams, implement scalable processes, drive cost reductions, and contribute to growth in a collaborative, data-driven company culture.

I am an Operations Manager with 6+ years of experience in tech, e-commerce, and retail, focused on driving operational efficiency, supply chain optimization, and cross-functional team leadership. I deliver measurable cost reduction and performance improvements through data-driven process improvements and SOP implementation.

Throughout roles at RovingHeights Bookstore, Valuebox Global Retail (Brandly.com.ng), Soft Skills Grace Dental Services, and Africa Baby Care Company, I led inventory control, procurement, and hiring initiatives that improved profitability, reduced shrinkage, and increased customer satisfaction. Notable results include 20% month-over-month profit improvement, 40% reduction in inventory shrinkage, and a 30% boost in online sales.

I hold a Bachelor of Arts in History (Second Class, Upper Division) from the University of Ibadan and a Scrum Fundamentals Certified (SFC) credential. I bring a practical, hands-on management style, strong SOP and KPI focus, and a commitment to staff development and scalable operations.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

RovingHeights Bookstore

Nov 2022 - Present (2 years 11 months)

Designed scalable policies and led operational process reviews that improved profitability by over 20% month-over-month and increased team productivity through SOP implementation and performance reviews.

Operations Management SOP Development Process Improvement Inventory Control Performance Tracking Team Leadership

Area Manager

FastFast Africa

Apr 2022 - Nov 2022 (7 months)

Hired and trained store supervisors and coordinated cross-functional feedback, increasing customer satisfaction scores by 30% and improving SOP compliance and team efficiency across outlets.

Team Leadership Store Operations Training Customer Experience Performance Metrics

Inventory Manager

Valuebox Global Retail Limited

Jul 2021 - Apr 2022 (9 months)

Reorganized warehouse and developed a Shopify-based inventory control system that reduced inventory shrinkage by 40% and improved stock accuracy and fulfillment speed.

Inventory Management Shopify Quality Control Fulfillment Procurement KPI Tracking

Senior Supply Chain Specialist

Africa Baby Care Company Limited

Feb 2019 - Feb 2022 (3 years)

Led supply chain team and implemented delivery/retrieval systems and inventory planning that increased productivity by 35% and improved profitability by 40%.

Supply Chain Management Team Leadership Market Analysis Productivity Improvement Procurement

Procurement Manager

Grace Dental Services

Mar 2020 - Nov 2020 (8 months)

Created centralized tracking systems and optimized workflows during the COVID-19 pandemic, maintaining uninterrupted supply operations and increasing team effectiveness.

Procurement Supply Chain Workflow Optimization Staff Training Performance Reviews Centralized Tracking

Order Fulfilment Specialist

Africa Baby Care Company Limited

Feb 2018 - Jan 2019 (11 months)

Automated ticketing and improved delivery tracking to boost online sales by 30% in six months and achieve higher customer satisfaction through SLA adherence.

order fulfillment Ticketing Systems SLA Management E Commerce Operations Customer Retention Process Automation

Education

Degrees, certifications, and relevant coursework

Scrum.org (Scrum Fundamentals Certified)

Scrum Fundamentals Certified (SFC), Agile/Scrum

2022 - 2022

Completed Scrum Fundamentals Certified (SFC) agile/Scrum training in April–November 2022.

University of Ibadan

Bachelor of Arts, History

Grade: Second Class, Upper Division

Activities and societies: Vice President Student Historical Society; Joseph Adewole Atanda Memorial Prize in History; The Irving and Bonnar Prizes for best Project in African History; Research Assistant (data recording, nominal roll production, file entry and dispersal).

Bachelor of Arts in History, awarded Second Class, Upper Division from the University of Ibadan.