Open to opportunities

Timothy Adebayo

@timothyadebayo

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Dedicated Customer Service and Support Specialist with 3+ years of experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages collaboration.

I am a dedicated Customer Service and Support Specialist with over three years of experience in various customer support roles. My journey has equipped me with the skills to enhance customer satisfaction and operational efficiency through data-driven insights. I have a proven track record of resolving issues within SLA guidelines and boosting customer satisfaction through effective communication and problem-solving.

In my recent role as an Executive Assistant and Operations Assistant at OKK Global Resources, I coordinated over 20 meetings weekly, prepared comprehensive reports, and supported the Operations Manager in streamlining daily operations. Previously, as a Customer Resolution Officer at United Bank for Africa, I resolved customer complaints promptly and analyzed feedback to drive product improvements. My experience also includes managing customer inquiries and upselling products, which contributed to increased revenue and customer engagement.

Experience

Work history, roles, and key accomplishments

Executive Assistant / Operations Assistant

OKK Global Resources

Jul 2023 - Mar 2024 (8 months)

Coordinated over 20 meetings weekly and prepared comprehensive reports to enhance communication and decision-making. Supported the Operations Manager with various administrative tasks to improve operational efficiency.

Meeting Management Administrative Support Google Calendar Communication

Customer Resolution Officer

United Bank for Africa

Jun 2022 - Jun 2023 (1 year)

Resolved customer complaints within 24 hours while maintaining high service quality. Analyzed feedback data to generate reports that influenced product and service improvements.

SLA Management Data Analysis Customer Satisfaction

Customer Experience Expert

United Bank for Africa

Apr 2022 - Jun 2022 (2 months)

Managed over 100 customer emails daily, providing technical support for digital products and upselling additional services, contributing to increased revenue.

Technical Support Upselling Customer Engagement

Customer Service Representative

Startimes Nigeria

Feb 2021 - Jan 2022 (11 months)

Provided frontline support by troubleshooting technical issues with TV decoders and subscription services, effectively resolving customer complaints and enhancing loyalty.

Technical Support Troubleshooting Service Downtime Reduction

Education

Degrees, certifications, and relevant coursework

Federal University Oye Ekiti

Bachelor of Arts, Theatre and Media Arts

2014 - 2018

Completed a Bachelor of Arts (Hons) in Theatre and Media Arts, focusing on the intersection of performance and media, and developing skills in critical analysis and creative expression.