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Omojevwe Joy

@omojevwejoy

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I resolve critical incidents and Microsoft 365 issues for enterprise users.

Nigeria

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What I'm looking for

I'm seeking a service-focused IT role where I can apply my technical support, incident management, communication, and customer-centered approach to improve user experience and operational efficiency.

At TeKnowledge, I manage Severity 1/A/B/C incidents for enterprise customers across cloud and on-premises environments, coordinating teams, customers, and partners to drive rapid resolution. I also troubleshoot Windows and Microsoft 365 issues, administer accounts, permissions, licenses, mailboxes, and security policies, and support more than 1,000 users.

I've built my IT support experience through roles at Havard Group of School, Sasotech Communication, and ITGEN Solutions, covering hardware, software, networking, IT asset maintenance, website and database updates, and classroom training. I enjoy combining technical troubleshooting, clear communication, documentation, and mentoring to improve user experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Incident Manager / Reactive Support Manager

TeKnowledge

Managed Severity 1/A/B/C incidents for enterprise customers, ensuring rapid resolution across cloud and on-premises environments. Served as primary escalation point, coordinated teams, and conducted root cause analysis and post-incident reviews.

Incident Management Escalation Management Root Cause Analysis Post Incident Review Teams Outlook Case Buddy DFM Stakeholder Communication

I.T Support Officer

Sasotech Communication

Installed and prepared Windows 10 user profiles, managed web conferencing and multimedia equipment, and performed maintenance on IT equipment. Maintained inventory reports.

Windows 10 Profile Management Multimedia Maintenance Inventory Management

ICT Instructor / Robotics

ITGEN Solutions

Developed and delivered ICT subject resources, provided technical assistance, and created engaging lesson plans. Assisted staff with software and hardware issues.

Technical Support Microsoft Word Excel PowerPoint Lesson Planning Robotics

Technical Support Engineer (M365/Windows)

TeKnowledge

Provided technical support for Windows and Microsoft 365 issues via multiple channels, managed and configured M365 services, and implemented security policies. Documented cases and mentored junior engineers.

Microsoft 365 Administration Windows Troubleshooting Technical Support DFM Teams Outlook Security Policies Documentation Mentor

Head Of IT

Havard Group of School

Developed and delivered ICT subject resources, managed the school website, and provided technical assistance with hardware and software. Created lesson plans and developed student abilities in Microsoft Office applications.

Website Management Database Management Technical Support Microsoft Word Excel PowerPoint Lesson Planning