Toyin Abejide
@toyinabejide
Dedicated IT support professional with 7 years of experience.
What I'm looking for
I am a dedicated IT support professional with over 7 years of experience in providing exceptional IT support, customer service, and maintenance. My journey in the IT field has equipped me with a robust skill set, enabling me to manage cases for both onsite and remote users effectively. I have a proven track record of troubleshooting and resolving technical issues, particularly within Microsoft 365 applications, ensuring optimal functionality and user satisfaction.
Throughout my career, I have held various positions, including IT Support Officer and Technical Support Engineer, where I led remote troubleshooting sessions and provided prompt resolutions to technical challenges. My certifications, including Microsoft 365 Certified Teams Support Engineer and Fortinet Network Security Expert, further validate my expertise in the field. I am passionate about leveraging my skills to enhance IT operations and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Tranter IT Infrastructure Service Limited
Jan 2023 - Apr 2024 (1 year 3 months)
Provided comprehensive IT support, including hardware repairs, software installations, and troubleshooting for POS/ATM systems. Managed networking services and acted as a service desk analyst for various technical issues.
Technical Support Engineer
Tek Experts (M365)
Sep 2019 - Jul 2023 (3 years 10 months)
Led the identification and resolution of technical issues within Microsoft 365 applications, including SharePoint Online and Exchange. Optimized efficiency and functionality for Microsoft 365 Teams, and provided prompt resolutions via remote troubleshooting sessions.
Class Teacher
Havillah Comprehensive School
Feb 2018 - Sep 2018 (7 months)
Taught Mathematics and English, and developed lesson plans for students. Maintained up-to-date subject knowledge and supported pupils individually through academic and personal difficulties.
Information Technology Officer
Kayode Adesanmi & Co
Jul 2014 - Dec 2016 (2 years 5 months)
Provided hardware and software maintenance services, and managed software licenses and equipment stock. Responded to breakdowns, and installed and configured computer hardware, software, systems, networks, printers, and scanners.
Information Technology Officer
Harval Nigeria Limited
Oct 2011 - Feb 2012 (4 months)
Planned and undertook scheduled maintenance upgrades, and investigated and resolved computer software and hardware faults. Obtained replacement components and ensured compliance with health and safety legislation.
Teacher
University of Benin Teaching Hospital (NYSC)
Dec 2010 - Sep 2011 (9 months)
Taught Mathematics, developed lesson notes, and researched new topic areas. Maintained up-to-date subject knowledge and supported pupils individually through academic or personal difficulties.
Industrial Trainee
Federal Airport Authority of Nigeria
Jan 2009 - Dec 2009 (11 months)
Delivered reminder notes to concessionaires and reported to the head of department. Conducted inspections of car hire vehicles and maintained records of airline arrival and departure times.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Masters in Computer Systems, Computer Systems
Pursued a Master's degree focusing on advanced computer systems. Gained in-depth knowledge and skills in complex computing environments.
Redeemers University
Bachelor of Science, Mathematics
Completed a Bachelor of Science degree with a focus on Mathematics. Developed strong analytical and problem-solving skills.
Rufus Giwa Polytechnic
Diploma in Computer Science, Computer Science
Obtained a Diploma in Computer Science, building foundational knowledge in computing principles. This program provided essential skills for further studies in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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