Gideon Orgwu
@gideonorgwu
I resolve end-user, systems, and network issues across Microsoft 365 and Windows environments.
NigeriaWhat I'm looking for
At Gidzoe Nig. Ltd., I coordinate daily IT operations, resolving end-user issues across Windows computers, applications, connectivity, peripherals, and user access.
I reduce repeat incidents through preventive maintenance, manage IT asset lifecycles and vendor coordination, and write operational, service, and troubleshooting manuals.
Across service desk and Level 1/2 support roles, I've supported Microsoft 365, user accounts, Windows workstations, LAN connectivity, backups, recovery, and technical training.
Experience
Work history, roles, and key accomplishments
IT Operations & Support Lead
Gidzoe Nig. Ltd.
Jan 2023 - Present (3 years 9 months)
Coordinate daily IT operations and support activities, manage IT asset inventory and vendor coordination, and author operational and troubleshooting manuals.
IT Support Officer
Ty Tras-Global Nig. Ltd.
Jan 2022 - Jan 2023 (1 year)
Provided initial technical support for Microsoft 365, user accounts, and connectivity issues. Established new-user account processes and created a searchable technical support database.
Level 1/2 IT Support & Instructor
SAS Computer Service Centre
Jan 2014 - Jan 2018 (4 years)
Supported Windows workstations, hardware, software, and LAN connections. Set up and configured workstations and conducted training on Microsoft Office applications.
IT Support & Assistant Manager
Fran-Zoe Nig. Ltd.
Jan 2012 - Jan 2014 (2 years)
Monitored IT asset inventory and conducted backups and recovery activities. Resolved network, peripheral, and workstation issues without escalation.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic, Ozoro
Higher National Diploma, Computer Science
2019 - 2021
Pursued a Higher National Diploma in Computer Science from 2019 to 2021.
Delta State Polytechnic, Ozoro
National Diploma, Computer Science
2016 - 2018
Pursued a National Diploma in Computer Science from 2016 to 2018.
AXELOS
ITIL 4 Foundation, IT Service Management
Earned the ITIL 4 Foundation certification.
CompTIA
Security+, Cybersecurity
Earned the CompTIA Security+ certification.
Microsoft
Microsoft Secure Access with Azure Active Directory, Identity and Access Management
Earned the Microsoft Secure Access with Azure Active Directory certification.
Google Cybersecurity Professional Certificate, Cybersecurity
Earned the Google Cybersecurity Professional Certificate.
Microsoft
Microsoft Introduction to Computers, Operating Systems and Security, Computer Fundamentals
Earned the Microsoft Introduction to Computers, Operating Systems and Security certification.
Cisco
Cisco Cyber Threat Management, Cybersecurity
Earned the Cisco Cyber Threat Management certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Skills
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