Open to opportunities

Omobosola Sanusi

@omobosolasanusi

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Results-driven Customer Care Representative with six years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven Customer Care Representative with six years of comprehensive experience in the telecommunications industry. I have a proven track record of delivering exceptional customer service and resolving complex inquiries efficiently. My advanced communication and problem-solving skills enable me to address customer needs effectively, ensuring satisfaction and fostering positive relationships.

In my current role as a Branch Supervisor at Awake Interlinks, I lead a team of customer care representatives, focusing on performance management and training. I am committed to maintaining high-quality service standards and continuously seek opportunities to streamline processes and enhance efficiency. My ability to adapt to various customer personalities and manage multiple inquiries while maintaining a positive attitude has been key to my success in this fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Branch Supervisor

Current

Awake Interlinks

Mar 2020 - Present (6 years 3 months)

As a Branch Supervisor, I lead a team of customer care representatives, ensuring they meet performance targets and deliver exceptional service. I conduct training sessions, monitor performance metrics, and handle escalated customer complaints while implementing process improvements to enhance customer satisfaction.

Team Leadership Performance Management Conflict Resolution Customer Relationship Management Process Improvement Data Analysis CRM Systems Communication Skills Problem Solving

Customer Care Representative

Awake Interlinks

Mar 2018 - Mar 2020 (2 years)

In my role as a Customer Care Representative, I assisted customers with service requests, managed account changes, and resolved technical issues. I provided support through various communication channels and educated customers on telecommunications products and services.

Customer Service Technical Support Order Processing Communication Skills Problem Solving Conflict Resolution Time Management

Supervisor

Industrial Rescue Engineering Ltd

Mar 2017 - Jan 2018 (10 months)

As a Supervisor, I developed B2B solutions to enhance productivity and managed day-to-day operations. I collaborated with stakeholders to meet deadlines and ensured customer satisfaction through effective communication and follow-up.

B2B Team Management Planning Problem Solving Conflict Resolution Time Management

Supervisor

NigerBev Limited

Jul 2016 - Feb 2017 (7 months)

In my role as Supervisor, I managed inventory and conducted sales activations to increase sales. I resolved customer conflicts and provided marketing presentations while ensuring customer needs were anticipated and met.

Inventory Management Sales Presentations Conflict Resolution Customer Service Critical Thinking Communication Skills Relationship Building

Education

Degrees, certifications, and relevant coursework

National Youth Service Corp

2015 - 2016

Participated in the National Youth Service Corps program, contributing to community development and gaining practical experience in various sectors.

Olabisi Onabanjo University

Bachelor of Science, Biochemistry

2008 - 2013

Completed a Bachelor of Science in Biochemistry, focusing on the study of chemical processes within and relating to living organisms. Developed a strong foundation in biochemistry principles and laboratory techniques.