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Wasiq Altaf

@wasiqaltaf

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Skilled Systems Service Delivery Engineer dedicated to exceptional Customer Experience.

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What I'm looking for

Committed to driving efficiency and reliability, I prioritize customer satisfaction and strive for excellence in every interaction.

I'm a skilled Systems Service Delivery Engineer dedicated to exceptional Customer Experience. With expertise in Cloud Services, especially Microsoft 365 Administration, I excel in resolving technical issues swiftly and providing proactive support across various channels. My experience includes proficiently troubleshooting system and network issues to ensure seamless operations.

I bring strong communication skills and a systematic approach to optimize system performance and ensure robust security. Committed to driving efficiency and reliability, I prioritize customer satisfaction and strive for excellence in every interaction. Ready to contribute my skills and enthusiasm to your team, I aim to deliver outstanding service and create memorable experiences for customers.

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Experience

Work history, roles, and key accomplishments

Current

M365 Administration Ambassador

Current

Microsoft

Jan 2024 - Present (1 year 10 months)

Proficient in Microsoft 365 Administration, managing Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory. Providing user support and training, troubleshooting issues, and conducting training sessions. Implementing security measures and compliance policies to safeguard data and ensure regulatory compliance. Monitoring and optimizing Microsoft 365 performance

Exchange Online SharePoint Online Teams Azure Active Directory Azure Virtualization VPN Security Groups

Systems Engineer/Sr Technical Support

Synoptek

Jan 2023 - Jan 2024 (1 year)

Designing and maintaining advanced network solutions, including routers, switches, firewalls (FortiGate), WAPs, and VPNs. Proficiency in VMware administration, optimizing virtualization with vSphere, ESXi, WSUS (Windows Server Update Services), and vSAN for enhanced performance. Adept in IAM, enhancing security on Azure and OCI cloud platforms through effective roles and policies. Rapid issue reso

Network Routers Switching

Senior Technical Consultant/Team Leader

Adobe

Jan 2022 - Jan 2023 (1 year)

Provided technical guidance and solutions to clients on various Adobe products, including Experience Manager, Analytics, Target, and Campaign. Managed the lifecycle of user accounts, including provisioning, de-provisioning, and access modification, ensuring compliance with organizational policies and regulations. Designed and enforced access control mechanisms to restrict unauthorized access to se

Adobe Adobe Experience Manager Analytics

Technical Support Executive

Teleperformance (Western Digital)

Jan 2021 - Jan 2022 (1 year)

Provided technical assistance and troubleshooting support to customers via phone, email, and chat, addressing inquiries related to Western Digital products such as hard drives, SSDs, and data storage solutions. Guided customers through product setup, installation, configuration, and troubleshooting procedures, ensuring smooth operation and optimal performance. Diagnosed hardware and software issue

Technical Support Customer Support Troubleshooting

Technical Support Executive

IENERGIZER

Jun 2019 - Jan 2021 (1 year 7 months)

Provided technical support to customers via phone, email, and chat for issues related to Windows operating systems, including Windows 7, 8, and 10, as well as associated software applications. Conducted thorough troubleshooting of system-related issues, such as startup problems, software errors, driver conflicts, and network connectivity issues, to identify root causes and implement effective solu

Technical Support Troubleshooting Technical Troubleshooting