Ali Begovic

Provides IT support and solutions for executive management staff and end users, including hardware, software, and audio-visual support. Delivers VIP customer experience and resolves cases quickly and efficiently.

Provided Level 3 Microsoft enterprise support, including 365 security, Intune, and Azure portal administration.

Provided executive management staff support with end user machines and devices, including hardware, software, and audio-visual support. Delivered VIP customer experience and translated technical terminologies for VIPs.

Provided onsite level 2 servicedesk and field engineering support, including preventive maintenance, asset management, and vendor coordination. Successfully deployed Windows 10 and Office365 migration for 1000+ desktops and laptops.

Provided IT support and customer services, administered Active Directory and Azure user accounts, and developed knowledge databases. Performed audits on technical asset inventory and analyzed data via Power BI.

Helped engineers and technicians troubleshoot PCs, printers, and scanners with diverse OS and software issues. Maintained high performance and customer satisfaction.

Worked as an IT consultant tier one level for a high-level Swedish client, helping various city departments with software and IT system troubleshooting. Maintained high performance in daily SLA measurements.

Repaired computer hardware and software issues for local companies and individuals, including troubleshooting OS, installing components, and setting up networks.

Taught job applicants how to write a CV, seek jobs, and improve interview body language and communication skills, both in class and through e-learning. Managed up to 90 students and handled administrative duties.

Completed a vocational diploma in IT and Business administration, covering IT and business topics.

Completed a Higher National Diploma in Computer and Information Technology Administration and Management.