Open to opportunities

Omar Ismail

@omarismail1

Desktop Support Technician at UCLA who brings flagged Windows and Mac machines into security compliance.

At David Geffen School of Medicine at UCLA, I bring flagged Windows and MacOS machines into security compliance. I contact end-users, schedule appointments, and use tools including SCCM, Jamf, BitLocker, and FileVault; I also retrieve, reimage, and redeploy machines as needed.

Previously, I supported onsite and remote users at WarnerBros.Entertainment and assisted with the TechRX walk-up IT help center at BlueShield of California. At Lindeman Associates, I managed the Helpdesk, supported an office of approximately 200 users, and oversaw three subordinates.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Technician

Current

David Geffen School of Medicine at UCLA

Jul 2023 - Present (3 years 3 months)

Contract position with UCLA to bring flagged Windows and MacOS machines into security compliance. Regular communication with Project Leads, contacting end-users, and scheduling appointments.

SCCM Jamf Bitlocker FileVault (MacOS)PowerShell Azure AD Remote Desktop Bomgar FireEye Trellix Forcepoint Cisco AnyConnect

Workplace Support Technician

Warner Bros. Entertainment

Feb 2021 - Dec 2022 (1 year 10 months)

Workplace support for both onsite and remote users. Onsite and remote equipment deployment, network/VPN troubleshooting, and laptop imaging via SCCM and Jamf.

Windows MacOS SCCM Jamf VPN Outlook Microsoft Office

Senior PC Technician

Blue Shield of California

Jan 2019 - Jan 2021 (2 years)

First point of contact for the TechRX walk-up IT help center. Assisted users with AD domain passwords, VPN issues, email on mobile devices, VDI issues, and MS Office issues.

Active Directory VPN Android iOS Citrix Microsoft Office SCCM

Refresh Technician

99 Cents Only Stores

Nov 2018 - Nov 2018 (0 months)

Deployed approximately 30 desktop machines and 2 laptops in a refresh project, bringing users up to Windows 10. Configured user profiles, set up Outlook, mapped printers and network shares.

Windows 10 Outlook Active Directory Network Shares

Refresh Technician

Levy

Sep 2018 - Sep 2018 (0 months)

Assisted Levy personnel with receiving, deployment, and installation of new Point of Sale equipment for retail locations at Staples Center and StubHub Center.

Point of Sale Hardware Deployments

End User Computing Field Technician II

Stewart Title Company

Jan 2018 - Mar 2018 (2 months)

Supported approximately 400 users between two offices in Glendale and one in Newport Beach. Assisted with network service turn-up, imaging PCs, configuring mobile phones, and maintaining domain accounts.

Active Directory Networking Hardware Support Mobile Device Configuration

Helpdesk Manager

Lindeman Associates

May 2017 - Nov 2017 (6 months)

Managed universal Helpdesk, supported office of approximately 200 users, oversaw three subordinates. Assisted with hardware, software, LAN and WAN issues, and email migration from Rackspace to Gmail.

MacOS Hardware Software LAN WAN Spiceworks Email Migration