Devin Berry
@devinberry
I deliver enterprise endpoint support, PC refreshes, and identity access management.
United StatesWhat I'm looking for
I've delivered Tier 2 remote and on-site support for Centene Corporation / Health Net's 20,000-user enterprise environment, resolving incidents, service requests, connectivity issues, and authentication problems through ServiceNow, Citrix Workspace, and VPN.
I've led large-scale PC refreshes, deploying 20–30 workstations weekly, managing Active Directory access, and using SCCM for software updates and application packaging. I now support small businesses as an independent technical consultant while preparing for Microsoft SC-300 certification.
Experience
Work history, roles, and key accomplishments
Independent Technical Consultant
Independent
Oct 2024 - Present (1 year 11 months)
Provide remote/on-site technical support for small business clients, specializing in Windows 11 enterprise deployments and system optimizations. Diagnose hardware and driver conflicts on custom workstations, optimizing I/O buffer states, ASIO latency, and audio processing pipelines.
Delivered Tier 2 remote and on-site technical support for a 20,000-user enterprise ecosystem using ServiceNow for incident tracking. Served as PC Refresh Lead, directing large-scale hardware replacements, scheduling, asset tracking, base-imaging, and deployment.
Deskside Support / Computer Refresh Technician
Health Net
Feb 2010 - Dec 2016 (6 years 10 months)
Executed recurring enterprise IT contracts supporting deskside operations and large-scale hardware replacement initiatives over 6 years. Imaged, configured, and deployed 20–30 replacement workstations weekly for new hires, training labs, and lifecycle refreshes.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Certified: Identity and Access Administrator (SC-300), Identity and Access Management
Pursuing Microsoft Certified: Identity and Access Administrator (SC-300) certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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