Open to opportunities

Hager Ibrahim

@hageribrahim

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Quality evaluator with expertise in training and seller support.

Egypt

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What I'm looking for

I seek a dynamic role that fosters growth and values collaboration.

I am a dedicated professional with a strong background in quality evaluation and training within the e-commerce sector. Currently, I serve as a Quality Evaluator at Concentrix, where I monitor and evaluate communication channels to ensure top-notch service delivery. My role involves collaborating with various stakeholders to enhance operational processes and maintain high-quality standards.

Previously, I was an Amazon Seller Trainer, where I directed training programs and provided coaching to agents. My experience includes developing training materials and ensuring effective communication across teams. I am passionate about fostering a culture of continuous learning and improvement, which I believe is essential for achieving business goals.

With a Bachelor's degree in Linguistics and fluency in both German and English, I bring strong communication skills to my roles. I am committed to problem-solving and thrive in fast-paced environments, always aiming to exceed expectations and drive success for both sellers and the organization.

Experience

Work history, roles, and key accomplishments

Current

Amazon Seller Quality Evaluator

Current

Concentrix

Jul 2023 - Present (1 year 10 months)

Monitored, evaluated, and audited inbound and outbound calls, chat, and email interactions to ensure quality standards. Reported evaluation results to business stakeholders and participated in calibration sessions to maintain scoring consistency and best practices. Contributed to internal quality audits and maintained a strong program knowledge base.

Quality Assurance Data Analysis Reporting Process Improvement Communication Stakeholder Management

Amazon Seller Support Associate

Concentrix

Jun 2019 - Jul 2023 (4 years 1 month)

Managed seller relationships by advocating for seller needs and building strong communication channels within Amazon. Drove business growth by executing strategic account plans and working with sellers to improve operational aspects. Provided prompt and efficient service to Amazon Sellers, including appropriate escalation of issues.

Account Management Customer Service Business Analysis Communication Problem Solving Data Analysis Relationship Management

Amazon Seller Trainer

Concentrix

May 2022 - Jul 2023 (1 year 2 months)

Directed agents within the training program, monitoring student progress, providing coaching, and offering developmental feedback. Utilized effective presentation and facilitation skills, including creative training techniques and adult learning methodologies. Ensured consistent communication with managers, peers, and clients.

Training Delivery Coaching Presentation Skills Facilitation Curriculum Development Communication

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor's degree, Linguistics, German and English Languages

Studied Linguistics with a focus on German and English Languages at Ain Shams University. Gained comprehensive knowledge in linguistic theories and practical language skills.