Open to opportunities

Mohamed Khalid

@mohamedkhalid2

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Multilingual customer experience leader with 7 years of expertise.

Egypt

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What I'm looking for

I am seeking a role that fosters growth, values customer satisfaction, and encourages team collaboration.

I am a multilingual and results-driven customer experience leader with over 7 years of experience in telecommunications, e-commerce, and medical interpretation sectors. My expertise lies in team leadership, quality coaching, training, and dispute resolution. I excel in managing operations and enhancing service delivery, ensuring effective communication between companies and clients across various channels including voice, email, and chat.

Currently, I work as a Medical Arabic Interpreter at Glocco, where I conduct OPI calls for medical, emergency, legal, and social services. My previous roles include training and quality coaching at CentroCDX, where I led inbound customer service operations for medical equipment sales. I have a strong track record in developing training materials, conducting quality assurance, and managing team performance, all while maintaining a focus on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Medical Arabic Interpreter

Current

Glocco (LanguageLine Solutions)

Sep 2023 - Present (1 year 11 months)

Conduct OPI calls for medical, emergency, legal, and social services across various UK departments (999, 111, 101). Provide real-time language interpretation ensuring clarity and confidentiality.

Medical Interpretation Emergency Services Legal Interpretation Confidentiality Real Time Interpretation

Trainer and Quality Coach

CentroCDX

Nov 2022 - Aug 2024 (1 year 9 months)

Delivered training to new and existing agents; created scripts and training material. Led inbound customer service operations for medical equipment sales and support.

Training Delivery Inbound Sales Lead Generation KPI Tracking SOP Development

Medical Arabic Interpreter

The Arabic Studio

Dec 2020 - Nov 2022 (1 year 11 months)

Interpreted medical calls (OPI and VRI) between patients and healthcare providers. Promoted to team leader role; handled daily operations, agent coaching, and report generation.

Medical Interpretation Team Leadership Operations Management Agent Coaching Vendor Relations Payroll

Medical Arabic Interpreter

Naos Solutions

Mar 2020 - Nov 2020 (8 months)

Supported end-to-end e-commerce processes from orders to post-delivery support. Investigated customer complaints and disputes, communicated with banks to resolve issues.

E Commerce Operations Dispute Resolution Financial Institutions Liaison