Open to opportunities

Hossam Ramadan

@hossamramadan

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Experienced Senior Trainer with a focus on employee engagement and development.

Egypt

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What I'm looking for

I am looking for a role that allows me to enhance employee development and engagement while fostering a positive organizational culture.

I am a highly dynamic and motivated Senior Trainer with over 9 years of experience in various BPO industries. My expertise lies in designing and implementing successful training programs that enhance employee productivity and morale. I have a proven track record of collaborating with senior leaders to assess organizational needs and develop strategies that foster employee engagement and career growth.

Throughout my career, I have developed and delivered training programs aimed at improving leadership, management skills, and team building. I am adept at analyzing key performance indicators to track progress and make recommendations for improvement. My commitment to diversity, equity, and inclusion is reflected in the initiatives I have developed and implemented, ensuring that all employees feel valued and supported in their professional journeys.

Experience

Work history, roles, and key accomplishments

Current

Senior Trainer

Current

Sutherland

Jan 2023 - Jan 2025 (2 years)

As a Senior Trainer, I design and implement training programs to enhance employee productivity and engagement. I collaborate with senior leaders to assess organizational needs and develop strategies for improvement. My role includes analyzing performance indicators and managing diversity and inclusion initiatives.

Training Delivery Talent Management TNA BPO Leadership Development Performance Analysis Diversity And Inclusion Organizational Development

Senior Corporate Trainer

Teleperformance

Jan 2018 - Jan 2023 (5 years)

Conducted soft skills and product knowledge training for new hires and assisted in refresher sessions for existing staff. Developed training materials and delivered virtual training sessions, achieving significant improvements in product revenue and test pass rates.

Soft Skills Training Development Team Management Coaching

Customer Service Executive

HSBC

Jan 2017 - Jan 2018 (1 year)

Delivered qualitative customer service while promoting bank products. Managed complex customer issues and met sales targets through effective communication and analysis of customer needs.

Customer Service Sales Targets Problem Solving Communication Skills Team Collaboration

Telemarketing Advisor

Centro CDX

Jan 2016 - Jan 2017 (1 year)

Engaged with potential customers to inform them about products using cross-selling strategies. Focused on meeting sales quotas and understanding customer needs through effective questioning.

Telemarketing Cross Selling Sales Quota Customer Engagement Communication Skills

Customer Service Representative

Vodafone UK

Dec 2014 - Aug 2015 (8 months)

Communicated with UK customers via phone, email, and chat to provide information about products and services. Collaborated with internal departments to meet customer needs and performed data entry.

Data Entry Product Knowledge Problem Solving Team Collaboration Customer Support