Open to opportunities

Omar Fernandez

@omarfernandez

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Hospitality professional delivering luxury guest experiences with leadership and service excellence.

Mexico

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What I'm looking for

I seek roles delivering luxury, high-touch guest experiences where I can lead teams, improve service standards, and manage VIP/event operations.

I am a hospitality professional with 20+ years of experience across hospitality, food & beverage, and large-scale events, known for a warm, friendly demeanor and initiative-taking leadership. I consistently deliver high-touch VIP service, coordinate cross-department operations, and resolve guest issues quickly to maintain high satisfaction and loyalty.

I have led concierge, butler, and backstage catering operations for international events and luxury properties, including Formula 1 and high-profile concert environments. I continuously learn through industry courses and focus on designing memorable guest experiences, precise service delivery, and long-term business impact.

Experience

Work history, roles, and key accomplishments

Hospitality Concierge

Formula 1 Grand Prix Mexico City

Oct 2025 - Oct 2025 (0 months)

Delivered luxury VIP concierge service during the Mexico City Formula 1 Grand Prix, managing personalized guest movement and high-level interactions to ensure seamless VIP experiences.

Luxury Concierge Services Guest Relations Event Coordination Service Recovery Multilingual Support Attention To Detail

Backstage Catering Attendant

Ensse Luxury Chef Experience

Jan 2024 - Jan 2025 (1 year)

Provided high-volume backstage catering for touring artists and production crews, coordinating buffet and dining setups and resolving last-minute needs to maintain flawless service during events.

Backstage Catering Buffet Setup Presentation Time Management

Head Butler

Casa del Agua Spa & Villas

Mar 2016 - Jul 2024 (8 years 4 months)

Served as primary host and luxury service lead overseeing pre-arrival preparations, bespoke food and beverage requests, and high-touch guest service to drive satisfaction and repeat stays.

Butler Services Luxury Beverage & Cocktail Curation Team Leadership Inventory Management

Concierge & Butler

Blue Diamond Riviera Maya

Dec 2011 - Feb 2015 (3 years 2 months)

Provided concierge and butler services to an international guest base, offering personalized activity recommendations and supporting front desk and room service operations to enhance guest satisfaction.