Open to opportunities

Omar Fernandez

@omarfernandez

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Hospitality professional delivering luxury guest experiences with leadership and service excellence.

Mexico

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What I'm looking for

I seek roles delivering luxury, high-touch guest experiences where I can lead teams, improve service standards, and manage VIP/event operations.

I am a hospitality professional with 20+ years of experience across hospitality, food & beverage, and large-scale events, known for a warm, friendly demeanor and initiative-taking leadership. I consistently deliver high-touch VIP service, coordinate cross-department operations, and resolve guest issues quickly to maintain high satisfaction and loyalty.

I have led concierge, butler, and backstage catering operations for international events and luxury properties, including Formula 1 and high-profile concert environments. I continuously learn through industry courses and focus on designing memorable guest experiences, precise service delivery, and long-term business impact.

Experience

Work history, roles, and key accomplishments

Hospitality Concierge

Formula 1 Grand Prix Mexico City

Oct 2025 - Oct 2025 (0 months)

Delivered luxury VIP concierge service during the Mexico City Formula 1 Grand Prix, managing personalized guest movement and high-level interactions to ensure seamless VIP experiences.

Luxury Concierge Services Guest Relations Event Coordination Service Recovery Multilingual Support Attention To Detail

Backstage Catering Attendant

Ensse Luxury Chef Experience

Jan 2024 - Jan 2025 (1 year)

Provided high-volume backstage catering for touring artists and production crews, coordinating buffet and dining setups and resolving last-minute needs to maintain flawless service during events.

Backstage Catering Buffet Setup Presentation Time Management

Head Butler

Casa del Agua Spa & Villas

Mar 2016 - Jul 2024 (8 years 4 months)

Served as primary host and luxury service lead overseeing pre-arrival preparations, bespoke food and beverage requests, and high-touch guest service to drive satisfaction and repeat stays.

Butler Services Luxury Beverage & Cocktail Curation Team Leadership Inventory Management

Concierge & Butler

Blue Diamond Riviera Maya

Dec 2011 - Feb 2015 (3 years 2 months)

Provided concierge and butler services to an international guest base, offering personalized activity recommendations and supporting front desk and room service operations to enhance guest satisfaction.

Concierge Services Butler Duties Guest Relations Activity Curation Room Service Multicultural Communication Problem Solving