Oluwole Aina
@oluwoleaina
Experienced customer support professional with a strong data analysis background.
What I'm looking for
I am a dedicated customer support professional with extensive experience in customer relations, sales, and data analysis. My proficiency in Microsoft Office Suite and CRM tools, combined with my strong problem-solving and communication skills, enables me to deliver exceptional service and enhance customer satisfaction. I am known for fostering positive client relationships and effectively addressing customer concerns.
Throughout my career, I have held various roles, including Sales Admin and Customer Support, where I recognized customer concerns and communicated potential enhancements to my supervisors. As a Finance Officer, I developed detailed spreadsheets to identify trends and forecast financial performance. Most recently, as a Data Analyst, I built data visualizations that tracked key performance indicators, leading to a 15% increase in efficiency and a 20% improvement in decision-making.
Experience
Work history, roles, and key accomplishments
Data Analyst
Brium Services Ltd
Apr 2021 - Present (4 years 2 months)
Created data visualizations to track KPIs and improve decision-making processes. Collaborated with the analyst team to clean and validate financial data, resulting in improved efficiency.
Finance Officer
Brium Services Ltd
Sep 2019 - Mar 2021 (1 year 6 months)
Oversaw financial functions including budgeting, auditing, and planning. Developed detailed spreadsheets to identify trends and forecast revenue and expenses.
Sales Admin/Customer Support
CSMP Integrated Service Ltd
Feb 2017 - Mar 2019 (2 years 1 month)
Managed customer inquiries, provided assistance via calls and emails, and maintained positive client relationships. Promoted and sold products to both existing and prospective customers, ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor of Science, Accounting
Availability
Location
Authorized to work in
Job categories
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