Oluwole AinaOA
Open to opportunities

Oluwole Aina

@oluwoleaina

Experienced customer support professional with a strong data analysis background.

Nigeria

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities in data analysis.

I am a dedicated customer support professional with extensive experience in customer relations, sales, and data analysis. My proficiency in Microsoft Office Suite and CRM tools, combined with my strong problem-solving and communication skills, enables me to deliver exceptional service and enhance customer satisfaction. I am known for fostering positive client relationships and effectively addressing customer concerns.

Throughout my career, I have held various roles, including Sales Admin and Customer Support, where I recognized customer concerns and communicated potential enhancements to my supervisors. As a Finance Officer, I developed detailed spreadsheets to identify trends and forecast financial performance. Most recently, as a Data Analyst, I built data visualizations that tracked key performance indicators, leading to a 15% increase in efficiency and a 20% improvement in decision-making.

Experience

Work history, roles, and key accomplishments

CSMP Integrated Service Ltd logoCL

Sales Admin/Customer Support

CSMP Integrated Service Ltd

Feb 2017 - Mar 2019 (2 years 1 month)

Managed customer inquiries, provided assistance via calls and emails, and maintained positive client relationships. Promoted and sold products to both existing and prospective customers, ensuring high levels of customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Abuja logoUA

University of Abuja

Bachelor of Science, Accounting

Tech stack

Software and tools used professionally

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Oluwole Aina - Data Analyst - Brium Services Ltd | Himalayas