Oluwatoyin Vaughan-Amosu
@oluwatoyinvaughan-am
I lead multichannel customer support teams, improving retention, onboarding, and resolution across digital customer touchpoints.
NigeriaWhat I'm looking for
I've led customer service at earlySTEMer, where I managed multichannel support, trained representatives, and improved customer retention by 20% through performance-informed service strategies.
At E.U Premium Power Solutions, I serve as a primary digital contact for escalated technical and account issues across chat, email, and phone. I use uptime, utilization, and deployment data to improve service delivery, response times, and retention.
I'm focused on fast, empathetic, accurately documented support that helps customers resolve billing, account, and technical concerns while meeting KPI targets.
Experience
Work history, roles, and key accomplishments
Customer Service Relationship Manager
E.U Premium Power Solutions
Apr 2025 - Apr 2026 (1 year)
Served as primary digital point of contact, resolving escalated technical and account issues via chat, email, and phone. Led initiatives to improve response times and collaborated with cross-functional teams to streamline service delivery.
Customer Service Lead
earlySTEMer
Oct 2019 - Jan 2025 (5 years 3 months)
Led a team of customer service representatives, handling inquiries and lead follow-up across multiple channels. Coached staff, designed training programs, and refined retention strategies, achieving a 20% improvement in customer retention.
Customer Service Representative
earlySTEMer
Oct 2019 - Jan 2025 (5 years 3 months)
Managed end-to-end onboarding and account support for new customers via chat, email, and phone. Proactively followed up with leads, delivered empathetic support, and collaborated with teams to develop lead-generation workshops, boosting enrollment by 15%.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor's Degree, History and Strategic Studies
Bachelor's Degree in History and Strategic Studies from the University of Lagos, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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