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Oluwatoyin Ajibola

@oluwatoyinajibola

IT Support Engineer with enterprise support experience at Tek Experts, resolving Microsoft 365, Azure AD, and Windows issues.

Sweden

Message

At Tek Experts, I resolved Microsoft 365, Teams, Outlook, OneDrive, Windows, and Azure Active Directory issues for enterprise and consumer customers through phone, email, chat, and remote support.

I supported Microsoft 365 account and mailbox administration and troubleshot identity, access, authentication, and operating system issues. I also performed remote diagnostics across hardware, software, networking, and configuration problems.

At SuperPlay, I investigated escalated application, account, gameplay, payment, and technical incidents using logs, crash reports, and performance data. I worked with Engineering, QA, and Product on root cause analysis and bug fixes, and mentored 10 Tier 1 Support Engineers.

Earlier, I provided technical support for telecom services at Tech Mahindra (Airtel Nigeria) and customer and banking support at Access Bank Plc. I currently coordinate production incidents and root cause analysis at Euroform AB.

Experience

Work history, roles, and key accomplishments

Current

Group Leader – Quality Control & Operations

Current

Euroform AB

Jul 2025 - Present (1 year 2 months)

Coordinate production incidents by monitoring equipment status and investigating process disruptions. Perform root cause analysis on quality and process deviations, documenting findings and coordinating corrective and preventive actions.

Incident Management Root Cause Analysis CAPA SOPs Lean 5S+Continuous Improvement KPI Monitoring

Production & Control Room Team Leader

Northvolt Revolt

Jun 2023 - Apr 2025 (1 year 10 months)

Supervised production operations within a lithium-ion battery recycling facility, ensuring safe and continuous plant operations. Monitored 100+ industrial assets from a centralized control room and coordinated resolution of operational incidents.

Control Room Operations Incident Management Root Cause Analysis Troubleshooting Process Monitoring Documentation

Technical Support Specialist (Remote Support)

SuperPlay

Sep 2021 - Jun 2023 (1 year 9 months)

Resolved complex application, account, gameplay, payment, and technical issues escalated by Tier 1 Support. Managed VIP cases, performed game testing, and mentored 10 Tier 1 Support Engineers.

Technical Support Incident Management SLA Game Testing Troubleshooting Mentorship Root Cause Analysis

Technical Support Engineer (Microsoft)

Tek Experts

Nov 2020 - Sep 2021 (10 months)

Resolved complex Microsoft 365, Teams, Outlook, OneDrive, Windows 10/11, and Azure AD issues for enterprise and consumer customers. Administered Microsoft 365 services and performed remote diagnostics.

Microsoft 365 Azure AD Windows 10 11 Teams Outlook One Drive Remote Support Troubleshooting SLA

Customer Service & Banking Operations

Access Bank Plc

Sep 2018 - Nov 2020 (2 years 2 months)

Delivered omnichannel customer support via phone, email, live chat, and IVR, resolving account, transaction, card, and digital banking inquiries. Educated customers on digital banking products and security best practices.

Customer Support Omnichannel IVR CRM SLA Digital Banking First Contact Resolutions

Technical Support - Telecoms

Tech Mahindra (Airtel Nigeria)

Apr 2015 - Jun 2018 (3 years 2 months)

Provided Tier 1 technical support for broadband, voice, and mobile services through phone, chat, and email. Troubleshot network and connectivity issues using SSH, Telnet, and PuTTY.

Technical Support Networking SSH Telnet Putty Troubleshooting SLA Ticket Management

Education

Degrees, certifications, and relevant coursework

Linnaeus University

Master of Science, Informatics

Pursuing a Master of Science in Informatics, currently in progress.

Achievers University

Bachelor of Science, Computer and Information Systems

2009 - 2013

Completed a Bachelor of Science in Computer and Information Systems from 2009 to 2013.

Google

Google IT Support Professional Certificate, Information Technology

Earned the Google IT Support Professional Certificate, covering technical support fundamentals, system administration, computer networking, operating systems, and IT security.