Mahde Hosseini
@mahdehosseini
Technical Support Specialist at Rivian and Volkswagen Group Technologies, supporting ABRP users and triaging bugs.
SwedenWhat I'm looking for
At Rivian and Volkswagen Group Technologies, I provide chat support for ABRP, resolving user bugs and account and subscription questions.
I triage and escalate technical bugs to engineering teams for further discussion. I also integrate AI tools into my workflow to streamline tickets and improve efficiency during peak workloads.
At ISS Facility Services, I delivered IT support for Windows clients, networks, printers, and personal accounts. I managed access requests using Active Directory and configured and troubleshot hardware and software.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Rivian and Volkswagen Group Technologies
Oct 2025 - Present (1 year 1 month)
Providing chat support for ABRP, resolving user bugs, account and subscription questions. Triaging and escalating technical bugs to engineering teams and integrating AI tools to streamline workflows.
IT-Support Student
ISS Facility Services
Oct 2023 - Aug 2024 (10 months)
Delivered IT support for Windows clients, networks, printers, and personal accounts. Managed user accounts, groups, and access requests using Active Directory, and configured hardware and software to minimize downtime.
Education
Degrees, certifications, and relevant coursework
Malmö University
B.Sc Information Systems, Information Systems
Program with focus on IT, including coursework in coding (JS, SQL, Java), leadership, databases, and operational systems.
Inha University
Exchange semester, Business and IT
Exchange semester with coursework in Korean, business, and IT courses.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Salary expectations
Job categories
Interested in hiring Mahde?
You can contact Mahde and 600K+ other talented remote workers on Himalayas.
Message MahdeGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
