At Microdeb, I lead R&D on new products and the modernization of technical infrastructure. I design and implement AI-driven workflows to automate processes and cut manual work.
At Optimizely, I was the primary technical contact for enterprise customers, owning support cases from diagnosis to resolution. I troubleshot Optimizely Data Platform, Experimentation, CMP, and CMS in high-SLA environments.
I worked with engineering, product, cloud ops, and incident teams on performance and integration issues. I also managed cloud and CMS service performance and led data-led customer reviews.
At Danfoss, I supported installers remotely and on site, diagnosing faults in heating and control systems. I also planned projects and prepared quotations for architects and engineers.
