Oluwatosin Olatunji

I am a customer service professional with hands-on experience in front-line support, issue resolution, and improving customer satisfaction across hospitality and care settings. I consistently use clear communication, empathy, and time-management to resolve customer concerns via phone, email, social channels, and in-person interactions.

My recent roles include supporting customers at McDonald's and providing customer-facing care and support at Sublime Care Solution, where I collaborated with professionals to adjust care plans, coordinated with emergency services when needed, and gathered feedback to drive improvements. I prioritize creating trusting relationships and accessible experiences for all customers.