At AOM Haulage Group, I responded to customer inquiries by phone, email, and chat, improving email response time by 20%. I handled complaints and maintained customer records, helping support a 95% CSAT rating.
I also worked with operations, scheduling, and management to resolve customer issues and support service delivery. In the remote role, I used Google Workspace, Trello, and Zendesk to manage tasks.
At Bites 'N' Cravings Restaurant, I served as the first point of contact for customer inquiries and resolved complaints. I monitored service quality and customer satisfaction, and developed and implemented staff training programmes.
At First Bank Nigeria, I provided first-level support across e-business channels and products, resolving customer and agent issues. I handled disputes involving Agency Banking transactions and International Money Transfer Operations, and supported product launches with business teams and stakeholders.
