At ISON XPERIENCES, I handle inbound customer inquiries about account balances, transaction issues, and service updates. I guide customers through account and technical troubleshooting and work to resolve complaints.
I keep detailed customer interaction records in CRM systems to support follow-up and service continuity. I also maintain knowledge of company products and services to provide accurate information.
Previously, I served as a Customer Service Representative at STATELY (REMOTE), responding to incoming calls and resolving inquiries within company service standards. My experience also includes customer-facing sales at FINREL and work as an Educator (NYSC) at ALATISHE ROYAL COLLEGE.

