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Oluwaseun Falana

@oluwaseunfalana

Customer Care Representative at ISON XPERIENCES handling account and transaction inquiries and troubleshooting customer issues.

Nigeria

Message

At ISON XPERIENCES, I handle inbound customer inquiries about account balances, transaction issues, and service updates. I guide customers through account and technical troubleshooting and work to resolve complaints.

I keep detailed customer interaction records in CRM systems to support follow-up and service continuity. I also maintain knowledge of company products and services to provide accurate information.

Previously, I served as a Customer Service Representative at STATELY (REMOTE), responding to incoming calls and resolving inquiries within company service standards. My experience also includes customer-facing sales at FINREL and work as an Educator (NYSC) at ALATISHE ROYAL COLLEGE.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative (Call Agent)

Current

ISON Xperiences

Jan 2026 - Present (8 months)

Handles high-volume inbound customer inquiries, troubleshoots account and technical issues, and resolves complaints to support first-contact resolution. Maintains accurate CRM records and product knowledge.

CRM Freshdesk Zoho HubSpot Microsoft Office Google Workspace Active Listening Conflict Resolution Troubleshooting Data Management

Customer Service Representative

Stately

Mar 2025 - Dec 2025 (9 months)

Served as the first point of contact for incoming calls and customer inquiries, providing prompt and professional responses. Resolved inquiries efficiently while adhering to service standards and policies.

Customer Service Communication Skills Problem Solving Escalation Handling Relationship Management

Educator (NYSC)

Alatishe Royal College

Nov 2024 - Nov 2025 (1 year)

Communicated complex concepts clearly and simply, strengthening verbal communication and presentation skills. Managed diverse groups with patience and professionalism, applying conflict-resolution skills.

Communication Skills Presentation Skills Conflict Resolution Record keeping Data Management

Sales Representative

Finrel

Jul 2021 - Jan 2022 (6 months)

Served as the first point of contact for prospective customers, converting inquiries into confirmed sales through clear and persuasive communication. Explained product benefits and tailored information to customer needs.

Sales Communication Skills Persuasion Customer Relationship Management