At Media Panache NG, I handled customer inquiries and complaints, supported appointment scheduling, and helped improve service operations. I reduced average call handling time by 25% and achieved an 80% first-call resolution rate.
I earned a 96% customer satisfaction rating through customer communication and service, and was named Top Ranking Agent in 2021. I also handled administrative tasks such as filing, presentations, and report generation.
As a Customer service representative at Primax and Ministry ofArt and Cultural / NYSC, I gained further customer service experience. At Exin Capital Ltd, I was recognized for having the highest customer base in 2025.
