Oluwakemi Olayinka
@oluwakemiolayinka
Dedicated customer service professional with over a decade of experience.
What I'm looking for
I possess over a decade of experience in providing exceptional customer service, consistently resolving customer issues while maintaining high satisfaction standards. My extensive background includes utilizing various communication channels such as phone, email, and web chat, which has honed my interpersonal skills and ability to lead teams effectively.
Throughout my career, I have been recognized for my commitment to excellence, achieving a 100% quality assessment score for over four years. My roles have included being a Data Help Desk Specialist and an In-House Trainer, where I developed training materials and mentored new employees. I am passionate about helping others, as demonstrated through my volunteer work as a Teen Mentor, where I fostered positive relationships and provided guidance to youth in need.
Experience
Work history, roles, and key accomplishments
Voluntary Assistant
Harry Cares Foundation
Jan 2019 - Present (6 years 5 months)
In my role as a Voluntary Assistant, I collaborate with colleagues to complete tasks, conduct research, and manage financial resources for projects. I also facilitate training sessions and organize community outreach programs while providing administrative support.
Team Captain
Amazon Network DAM
Jan 2019 - Present (6 years 5 months)
As Team Captain, I develop communication strategies, mentor new team members, and facilitate brainstorming sessions. I conduct performance reviews and organize team events while ensuring adherence to safety regulations.
Customer Care Executive
9mobile Nigeria
Oct 2010 - Present (14 years 8 months)
As a Customer Care Executive, I resolve customer complaints through various channels, educate customers on products and services, and maintain high standards of customer satisfaction. I have achieved a 100% Quality assessment score for over four years and developed multitasking abilities to manage related projects.
Teen Mentor
Living Faith Church
Oct 2010 - Present (14 years 8 months)
As a Teen Mentor, I coordinate initiatives for teen development, promote healthy lifestyle choices, and provide guidance and support to teens. I foster an inclusive environment and implement conflict resolution strategies while maintaining accurate records of interactions.
Education
Degrees, certifications, and relevant coursework
Bayero University Kano
Diploma in Education, Education
2012 -
Completed a Diploma in Education, focusing on educational methodologies and practices to enhance teaching and learning experiences.
Ladoke Akintola University
Bachelor of Science, Biochemistry
2004 - 2007
Earned a Bachelor of Science in Biochemistry, studying the chemical processes within and related to living organisms, with a focus on laboratory techniques and research methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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