OO
Open to opportunities

Oluwakemi Olayinka

@oluwakemiolayinka

Dedicated customer service professional with over a decade of experience.

Nigeria

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I possess over a decade of experience in providing exceptional customer service, consistently resolving customer issues while maintaining high satisfaction standards. My extensive background includes utilizing various communication channels such as phone, email, and web chat, which has honed my interpersonal skills and ability to lead teams effectively.

Throughout my career, I have been recognized for my commitment to excellence, achieving a 100% quality assessment score for over four years. My roles have included being a Data Help Desk Specialist and an In-House Trainer, where I developed training materials and mentored new employees. I am passionate about helping others, as demonstrated through my volunteer work as a Teen Mentor, where I fostered positive relationships and provided guidance to youth in need.

Experience

Work history, roles, and key accomplishments

9N
Current

Customer Care Executive

9mobile Nigeria

Oct 2010 - Present (14 years 8 months)

As a Customer Care Executive, I resolve customer complaints through various channels, educate customers on products and services, and maintain high standards of customer satisfaction. I have achieved a 100% Quality assessment score for over four years and developed multitasking abilities to manage related projects.

LC
Current

Teen Mentor

Living Faith Church

Oct 2010 - Present (14 years 8 months)

As a Teen Mentor, I coordinate initiatives for teen development, promote healthy lifestyle choices, and provide guidance and support to teens. I foster an inclusive environment and implement conflict resolution strategies while maintaining accurate records of interactions.

Education

Degrees, certifications, and relevant coursework

Bayero University Kano logoBK

Bayero University Kano

Diploma in Education, Education

2012 -

Completed a Diploma in Education, focusing on educational methodologies and practices to enhance teaching and learning experiences.

Ladoke Akintola University logoLU

Ladoke Akintola University

Bachelor of Science, Biochemistry

2004 - 2007

Earned a Bachelor of Science in Biochemistry, studying the chemical processes within and related to living organisms, with a focus on laboratory techniques and research methodologies.

Tech stack

Software and tools used professionally

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Oluwakemi Olayinka - Voluntary Assistant - Harry Cares Foundation | Himalayas