Open to opportunities

Oluwagbemi Atere

@oluwagbemiatere

Message

Motivated IT and Business graduate with strong customer engagement skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am a highly motivated and adaptable Information Technology and Business graduate with over 2 years of experience in customer-facing roles. My expertise lies in client engagement, revenue management, and market research, where I have honed my attention to detail and communication skills. I excel in managing sensitive information and have a proven track record of prioritizing workloads effectively while working under pressure.

In my current role as a Revenues Officer at Birmingham City Council, I manage council tax accounts, ensuring accurate billing and compliance with local regulations. I handle high volumes of customer inquiries, resolving over 80% of cases on the first contact through effective problem-solving. My ability to communicate complex financial information clearly has allowed me to negotiate affordable payment plans and achieve positive outcomes for both the council and residents.

Previously, as a Research Assistant and Marker at Ipsos Mori, I conducted over 200 interviews, ensuring accurate data collection and maintaining confidentiality. I consistently exceeded targets and improved my written communication skills through precise transcription and report compilation. I am eager to leverage my skills and experiences in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Revenues Officer

Current

Birmingham City Council

Sep 2024 - Present (9 months)

Managed council tax accounts, ensuring accurate billing, collections, and compliance with local government regulations. Handled high volumes of customer inquiries daily, resolving over 80% of cases on first contact through effective problem-solving and clear communication. Collaborated with internal departments and external agencies to resolve complex cases and maximise revenue collection.

Financial Management Customer Service Data Entry Regulatory Compliance Dispute Resolution Communication Revenue Collection Microsoft Excel

Research Assistant & Market Research Interviewer

Ipsos Mori

Sep 2023 - Aug 2024 (11 months)

Conducted over 200 interviews with diverse participants, ensuring accurate data collection and strict verbatim response recording for research studies. Utilised neutral questioning techniques and applied unconscious bias training to collect reliable responses. Consistently exceeded weekly targets, achieving a 95%+ survey completion rate while maintaining confidentiality and data security.

Market Research Data Collection Interviewing Data Analysis Confidentiality Communication

Education

Degrees, certifications, and relevant coursework

University of Coventry

BSc (Ordinary degree), IT and Business

Studied Information Technology and Business at the University of Coventry, focusing on a comprehensive curriculum that integrated IT principles with business strategies. Graduated with a BSc (Ordinary degree) in May 2025.