Wahidul Islam

As a Data Processor, I handle all elements of data processing, cleansing, and management, preparing client data for mailing to ensure high accuracy. My responsibilities include filtering large amounts of data, performing data health checks, and identifying improvements.

I was responsible for creating complex and visual analytic reports, analyses, and dashboards for stakeholders, defining and standardizing key performance indicators (KPIs). I also improved, automated, and found new ways for reporting to meet business needs.

As a Real Time Analyst, I supervised different campaigns in real-time, providing intraday and management analysis of changes in customer contact behaviors and forecast variances. I worked closely with the operations team to analyze and improve their delivery processes.

I provided desktop solutions and fixed system issues for internal staff and customers, handling inbound calls to resolve customer account queries. I also used Shell computer software to set up payment arrangements and take payments.

Working as a debt collections advisor, I managed customer accounts, set up affordable payment arrangements, and dealt with credit scores and warrants. I also handled vulnerable customers, ensuring compliance with data protection regulations.

I prioritized customer problems, managed outstanding tickets, and resolved issues on commitment dates. I provided first-line support via telephone and remote desktop, installing and configuring computer hardware, software, systems, networks, printers, and scanners.

My duties included stock replenishment, managing deliveries, and handling new stock. I provided excellent customer service by handling customer queries and advising on new products.

I operated company tills, worked on drive-through taking orders, and replenished stocks for daily use. My responsibilities also included cleaning and tidying to maintain a clean environment.

I engaged in door-to-door surveying for appliances, demonstrating good communication skills with customers through sales. I was responsible for advertising new products and maintaining excellent face-to-face communication.

I participated in raising money for charity events. I utilized good communication skills to work effectively as part of a team to achieve all targets.

I completed two weeks of work experience as a receptionist at a doctor's surgery. My duties included using their specific program to book patients in and reschedule their appointments.

Studied computer science, developing programming skills and using different programming languages to design user interfaces and tools for various projects. Gained valuable problem-solving skills and experience in Android App development and Adobe CS Photoshop.

Completed A-Level studies in Computing.

Completed A-Level or equivalent studies in Media Studies.

Completed A-Level studies in Film Studies.