QM
Open to opportunities

Qarsam Malik

@qarsammalik

Resourceful graduate with expertise in data analysis and customer service.

United Kingdom
Message

What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in a collaborative environment.

I am a resourceful and highly self-motivated graduate with a strong background in data analysis and customer service. My educational journey includes a Master’s in Management from the University of Liverpool, where I honed my skills in strategic planning and business analytics. I have also completed various online courses in data science, including Power BI, SQL, and Python, which I applied in hands-on projects.

In my professional experience, I have worked as a Mortgage Servicing Consultant at Lloyds Banking Group, where I managed customer accounts and ensured compliance with regulations. My role required excellent communication skills and the ability to resolve complex issues effectively. I also served as a Business Analyst, where I analyzed sales and customer data to provide actionable insights. I thrive in dynamic environments and am eager to contribute to an organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

LG
Current

Mortgage Servicing Consultant

Lloyds Banking Group

Jan 2024 - Present (1 year 6 months)

Managed and maintained customer mortgage accounts, ensuring accurate records and compliance with regulatory requirements. Oversaw payment processing, provided excellent customer service, and handled arrears management to mitigate risk. Ensured all actions complied with financial regulations and company policies, collaborating with other departments to resolve complex cases.

CE

School Supply Teacher

CER

Jan 2023 - Jan 2024 (1 year)

Demonstrated flexible and adaptable teaching styles to effectively engage students across various age groups and subjects. Proficiently delivered lesson plans, aligning with curriculum standards, and employed strong behavior management skills to create a focused learning atmosphere. Rapidly assimilated into diverse educational settings, adhering to school policies and collaborating seamlessly with

OZ

Business Analyst

Ozmens

Sep 2022 - Aug 2023 (11 months)

Collected and analyzed sales, inventory, and customer data to identify trends, patterns, and insights. Created detailed reports and dashboards to present findings to management, aiding in decision-making. Conducted market research to understand consumer preferences and collaborated with IT teams to define software requirements for supermarket operations.

HD

Business Development Consultant

HS Direct

Mar 2022 - Sep 2022 (6 months)

Met with and advised senior executives throughout the consultation process, determining business needs and identifying weaknesses. Assessed and analyzed business practices, compiling research findings and recommendations. Developed detailed project plans to drive changes and improvements, organizing and managing business projects while building client rapport.

BN

Consultancy Internship

Bright Network

Jul 2021 - Sep 2021 (2 months)

Participated in seminars led by major firms, gaining insight into the consultancy role. Completed a comprehensive consultancy task, involving analysis and market research, presented to peers. Networked with thousands of other interns, assessing colleagues' work through set criteria.

TE

Customer Service Assistant

Tesco

May 2016 - Oct 2021 (5 years 5 months)

Assisted customers to ensure an enjoyable shopping experience, advising and answering queries. Handled various customer transactions, including cash, cheques, and credit card payments. Restocked goods, ensured attractive displays, and supported management with weekly rotas to maintain shop coverage.

SA

Customer Service Assistant

Sainsburys

Nov 2015 - Jan 2016 (2 months)

Assisted customers with packing and queries, handling various transactions efficiently. Restocked goods and ensured attractive displays for optimal customer experience. Provided detailed product information and performed general shop floor duties in a busy sales environment.

SA

Customer Service Assistant

Sainsburys

May 2012 - May 2012 (0 months)

Gained experience working in different store departments, advising customers and handling shop floor duties. Attended daily meetings across various departments. Collaborated with the customer service support team to handle customer queries and complaints effectively at a busy desk.

Education

Degrees, certifications, and relevant coursework

University of Liverpool logoUL

University of Liverpool

Bachelor of Business Management, Business Management

Grade: 2.1

Activities and societies: Project Lead on Entrepreneurship (Group Work); Project Group Work using Tableau

Achieved a 2.1 in Bachelor of Business Management, covering corporate communications, leadership, marketing strategy, and strategic management. Gained experience in international finance, business, and the use of Tableau for projects.

SS

Salendine Nook High School

GCSEs, General Studies

Activities and societies: Represented several sports teams for my school; captain of the cricket and basketball team; played for the badminton, tennis, and rugby teams.

Achieved GCSEs in subjects including English Literature, English Language, Mathematics, Double Science, and Business Studies. Received the academic business studies award in 2013.

University of Liverpool logoUL

University of Liverpool

Master's in Management, Management

Completed a Master's in Management, focusing on strategy planning, organizational theory, marketing management, and managerial finance. The program included a dissertation and modules on strategic organization and business analytics.

Sheffield College Hillsborough logoSH

Sheffield College Hillsborough

Level 3 Extended Diploma, Business

Grade: D*D*D

Activities and societies: Represented the Sheffield college basketball team and are Yorkshire and Humber league champions

Completed a Business Level 3 Extended Diploma, achieving D*D*D. Studied a range of business topics including marketing, business law, human resource management, and international business.

Tech stack

Software and tools used professionally

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