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Oluwadara Akoni

@oluwadaraakoni

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I deliver customer-focused service and support data-driven business and project operations.

United Kingdom

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What I'm looking for

I'm looking for a role where I can combine stakeholder coordination, research, reporting, and process improvement to support practical business outcomes.

At the LEGO Store in Leeds, I deliver personalised customer service across a busy retail floor, earning 570+ positive customer reviews and setting a store record for positive reviews in a single month. I use detailed product knowledge to advise customers, upsell effectively, and create tailored solutions.

I've supported business and project teams at FDM Group, HSBC, Lloyd's of London, and the Department for Work & Pensions. My work has included user research, user stories, stakeholder meetings, HR reporting, asset management, and presenting findings to internal and external stakeholders.

I bring careful record management, strong Excel reporting, and experience coordinating large-scale delivery work, including a Windows 10 rollout delivering 70,000+ devices. I'm comfortable managing competing priorities, collaborating with distributed teams, and taking end-to-end ownership of operational processes.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

LEGO Store

Jan 2024 - Present (2 years 9 months)

Delivered outstanding customer service across a busy retail floor, accumulating 570+ positive customer reviews over two years. Achieved a store record for the highest number of positive reviews in a single month through personalised, attentive service.

Customer Service Sales Product Knowledge Upselling Attention To Detail Record keeping

Business Analyst

FDM Group

Nov 2022 - Mar 2023 (4 months)

Prepared user research documentation and conducted interviews with consultants and account managers to understand needs and identify gaps. Authored user stories for the development team and collaborated within a scrum team to develop a structured skills database.

User Research User Stories Scrum Stakeholder Management Presentation Skills Documentation

Project Support Officer

HSBC

Feb 2022 - Sep 2022 (7 months)

Assisted with the administration of an employee feedback platform, managing idea progression and contacting owners to gather further details. Organised and conducted meetings with international developers to understand pain points and contribute to practical solutions.

Project Support Stakeholder Management HR Reporting Organizational Skills Meeting Coordination

Asset Management Analyst

Lloyd's of London

May 2021 - Dec 2021 (7 months)

Created and regularly updated reports on software licences and installations using MS Excel (VLOOKUP, Pivot Tables). Managed day-to-day asset performance using ServiceNow, ensuring budget compliance and accurate case tracking.

Excel V Lookups Pivot Tables ServiceNow Asset Management Data Analysis

Project Support Officer

Department for Work & Pensions

Sep 2020 - Mar 2021 (6 months)

Managed stakeholders across 725 UK sites via remote calls and follow-up emails, ensuring clear communication and continuity through every delivery wave. Contributed to a Windows 10 digital transformation rollout: 70,000+ devices delivered within five months, 49,000+ desks restacked, 5,000+ damaged devices replaced.

Stakeholder Management Excel Data Analysis Project Coordination Communication Skills

Education

Degrees, certifications, and relevant coursework

Durham University

Bachelor of Arts (Honours), Sociology

2016 - 2019

Grade: 2:1

Activities and societies: Student Ambassador for the Department of Sociology

Graduated with a 2:1 (upper second class) in Sociology. Served as a Student Ambassador for the Department of Sociology and wrote a dissertation on inequality and user experience in mental health services.