Open to opportunities

Oluwadamilola Showunmi

@oluwadamilolashowunm

Message

Dedicated office technology graduate with strong customer service skills.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while utilizing my customer service skills in a supportive and dynamic environment.

I am a graduate of Office Technology and Management, eager to leverage my skills in a professional setting. My experience as a Customer Service Representative at Afriway Cargo Logistics has honed my ability to communicate effectively and address customer needs promptly. I am committed to providing excellent service and ensuring customer satisfaction.

Throughout my career, I have developed strong multitasking and administrative skills, which have allowed me to excel in various roles, including as a Cosmetics Consultant and Front Desk Officer. I thrive in dynamic environments and enjoy the challenge of meeting new people while contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Afriway Cargo Logistics Inc

Jan 2021 - Present (4 years 6 months)

Responded to customers via phone calls, social media platforms, and emails, identifying their needs and providing effective solutions. Educated customers on products and services to ensure better communication and service delivery.

Customer Service Social Media Management Email Communication Problem Solving Data Entry Inventory Management

Current

Cosmetics Consultant

Current

Oriflame Cosmetics

Jan 2020 - Present (5 years 6 months)

Provided expert advice on cosmetic products and services to clients. Developed and executed marketing strategies to promote sales and expand customer base.

Sales Marketing Product Promotion

Front Desk Officer

NF Speed Logistics

Jan 2021 - Present (4 years 6 months)

Managed incoming calls and attended to customers through various communication channels including phone calls, messages, and emails. Maintained accurate records of customer interactions and transactions.

Customer Communications Record keeping Data Management

Manager/Supervisor

Andys Eatery

Jan 2017 - Jan 2018 (1 year)

Oversaw and managed all daily operations and staff activities within the eatery. Ensured smooth workflow and adherence to company standards.

Team Management Operations Management Food Service Staff Training

Education

Degrees, certifications, and relevant coursework

Yaba College Of Technology

N.D, Office Technology and Management

Completed a National Diploma in Office Technology and Management. Gained expertise in administrative skills, communication, and office procedures.

St. Alphonsus DE Liguori Private School

Senior School Certificate, General Studies

Obtained the Senior School Certificate (S.S.C.E) from St. Alphonsus DE Liguori Private School. Developed foundational academic skills across various subjects.