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Oluwabusola Brown

@oluwabusolabrown

Message

Branch operations manager who cut a processing backlog by 70% and raised SLA compliance to 98%.

Nigeria

Message

At my branch operations roles, I supervised frontline teams, coordinated daily processing and customer service, and maintained regulatory and audit compliance. As Head of Processing, I cut an inherited backlog by 70% within 30 days and redesigned workflows that raised SLA compliance to 98%.

As Branch Operations Manager, I built cross-unit workflows to eliminate bottlenecks and reduce turnaround times. Earlier, I managed a consumer lending portfolio from acquisition through ongoing monitoring, and supported HR administration as an HR Assistant (NYSC).

Experience

Work history, roles, and key accomplishments

Branch Operations Manager

Commercial Bank

Jan 2026 - May 2026 (4 months)

Owned daily operations across processing, tellering, and customer service, ensuring frontline readiness and end-to-end service delivery within SLA. Supervised a team of 15+ staff, managed SOP adherence, and maintained 100% compliance with regulatory and internal audit requirements.

Operations Management SLA Management Team Supervision Process Improvement Compliance Risk Mitigation Excel Finacle

Head of Processing | Branch Operations

Commercial Bank

Jun 2025 - Jan 2026 (7 months)

Led the branch's core processing function, supervising a team accountable for accurate, timely execution of all transactions. Resolved an inherited processing backlog, cutting it by 70% within 30 days and lifting SLA compliance to 98%.

Operations Management SLA Management Process Improvement Team Supervision Compliance KYC AML Reconciliations Excel

Relationship Manager – Consumer Lending

Commercial Bank

Oct 2023 - May 2025 (1 year 7 months)

Managed the end-to-end loan portfolio, from acquisition and processing through to disbursement and ongoing monitoring. Built and maintained ground-level relationships with customers, driving retention, repeat business, and referrals.

Portfolio Management Customer Relationship Management Sales Market Analysis Excel

HR Assistant (NYSC)

Commercial Bank

Jun 2022 - Mar 2023 (9 months)

Administered HR documentation and personnel records with strict confidentiality and compliance. Coordinated logistics for organizational meetings, employee recognition events, and corporate programs.

HR Administration Documentation Event Coordination Confidentiality Microsoft Office