ibrahim bala

I am a banking and financial services professional with over a decade of progressive experience in branch operations, customer relationship management, service delivery, sales, and debt recovery. I have led branch teams across multiple states, implemented sales and promotional strategies, and ensured operational compliance.

My background includes hands-on roles in cash and fund management, account services, and debt recovery, complemented by training experience delivering soft-skills programs to youth. I combine strong interpersonal communication, problem-solving, and emotional intelligence to drive customer-centric solutions and operational improvements.

I hold a Post Graduate Diploma in Information Technology and an HND in Public Administration, plus certifications in management and accounting principles. I seek to apply my operational leadership and customer-service strengths to roles that value team development, compliance, and measurable service improvements.