OA

Open to opportunities

Oluwabukola Alele

@oluwabukolaalele

Goal-driven customer support and executive assistant delivering accurate, data-driven client solutions.

What I'm looking for

I seek a client-focused role where I can apply CRM, data accuracy, and communication skills to improve retention, reporting, and operational efficiency.

I am a goal-driven Executive and Customer Support professional with 4+ years' experience delivering accurate client data management, customer retention, and executive support. I consistently achieve high accuracy in profile creation and scheduling while reducing customer waiting time and improving benefits-tracking efficiency.

I have led customer data capture for large account sets, produced actionable reports for management, and developed communication protocols that improved interpersonal and HR effectiveness. I bring strong CRM, telemarketing, and administrative skills to fast-paced teams and am passionate about applying these capabilities to deliver measurable impact.

Experience

Work history, roles, and key accomplishments

VP

Current

Customer Service Officer

Current

Veritas Glanvills Pensions

Mar 2021 - Present (4 years 11 months)

Managed 150+ account holders and maintained 100% retention over 24 months while improving clients' benefits tracking efficiency by over 30% and ensuring >95% accuracy in client profile data.

Customer service management CRM PenCom ECRS Data Entry Client Onboarding Reporting Email Support

OB

Current

Project Volunteer

Current

Osun State SDGs Board

Jan 2018 - Present (8 years 1 month)

Activated over 400 secondary students and delivered 1000+ training hours contributing to >80% project execution success in SDGs initiatives.

Volunteer Management Facilitation Community Outreach Youth Engagement

SB

Public Relations Officer

State Universal Basic Education Board

Jan 2018 - Dec 2019 (1 year 11 months)

Coordinated media relations and prepared press materials for the Board while providing administrative support to meet growth and development targets.

Media Relations Press Materials Administrative Support Event Coordination Public Relations

SG

Project Manager

SDGs Community Development Service Group

Jan 2018 - Dec 2018 (11 months)

Led training programs for secondary schools achieving a 75% club adoption rate and coordinated project teams to ensure efficient execution.

Project Management Stakeholder Engagement Team Coordination Monitoring & Evaluation

Education

Degrees, certifications, and relevant coursework

UB

University of Benin

Bachelor of Arts, Mass Communication

2014 - 2017

Grade: Second Class Upper

Completed a Bachelor of Arts in Mass Communication with Second Class Upper, focusing on media and communication studies.

TI

The Polytechnic, Ibadan

National Diploma, Mass Communication

2011 - 2013

Grade: Upper Credit

Completed a National Diploma in Mass Communication with Upper Credit, covering foundational communication and media practices.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Google Sheets

Make

Dynamic

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Oluwabukola Alele - Customer Service Officer - Veritas Glanvills Pensions | Himalayas