Open to opportunities

Dickson Braide

@dicksonbraide

Message

Patient care advocate skilled in pharmacy operations, benefits verification, and patient-centered support.

Nigeria

Message

What I'm looking for

I am seeking a patient-centric role within a collaborative healthcare team where I can apply pharmacy operations expertise, benefit verification skills, and empathy to improve medication access and patient outcomes.

I am a patient care advocate with hands-on pharmacy support experience across specialty and retail settings, focused on ensuring accurate medication delivery and exceptional patient outcomes.

I have supported patients through prescription setup, claims resolution, prior authorizations, and benefit verification while collaborating closely with pharmacists, technicians, physicians, and insurers.

I consistently meet performance metrics for call quality, first-call resolution, and patient satisfaction, and I am proficient with CRM tools, Microsoft Excel and Office, and pharmacy systems.

I am detail-oriented, empathetic, and process-focused, committed to improving workflow efficiency and reducing delays for vulnerable or high-need patients.

Experience

Work history, roles, and key accomplishments

Patient Care Advocate

Accredo Specialty Pharmacy

May 2023 - Sep 2025 (2 years 4 months)

Streamlined patient onboarding and prescription setup for specialty medications, resolved complex insurance and claims issues, and consistently met performance metrics for patient satisfaction and first-call resolution.

Benefit Verification CRM Patient Education Workflow Optimization Microsoft Office

Patient Care Advocate

Walgreens

Sep 2022 - May 2023 (8 months)

Supported patients with refills, insurance claims and medication pickup, coordinated prior authorizations with pharmacists, and maintained accurate patient profiles and HIPAA-compliant records during high-volume periods.

Patient Counseling Pharmacy Operations Benefit Verification CRM HIPAA Payments Processing

Customer Care Representative

CVS Specialty Pharmacy

Apr 2020 - Jul 2022 (2 years 3 months)

Assisted customers with prescription inquiries, refills, scheduling and insurance processing, resolving billing issues and maintaining HIPAA-compliant patient records while meeting daily performance goals.

Benefit Verification CRM HIPAA Microsoft Excel