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Sarah EkpenyongSE
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Sarah Ekpenyong

@sarahekpenyong

Customer support specialist at Mijan Pharmacy who assisted 25–35 customers daily and resolved routine service issues.

Nigeria
Message

At Mijan Pharmacy, I assisted 25–35 customers daily, listened to their needs, and provided clear, personalized support. I responded to questions, resolved routine issues, and escalated more complex matters to the appropriate team member.

I also maintained accurate customer, product, and transaction information while handling customer information responsibly and following workplace privacy procedures. I worked with colleagues to keep requests moving efficiently during busy periods.

At Ekanna Pharmacy, I supported approximately 20–30 customers daily and addressed routine concerns with attentive, solution-focused assistance. My formal IT Support and Customer Support training at Digital Witch included basic technical troubleshooting, user support, and customer issue resolution.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PC

Paragon Clinics

Certified Nursing Assistant, Nursing

Completed Certified Nursing Assistant (CNA) training at Paragon Clinics in Nigeria in 2020.

DW

Digital Witch

IT Support & Customer Support Training, IT Support and Customer Support

Completed IT Support and Customer Support training, covering customer support fundamentals, IT support, and professional communication.

Tech stack

Software and tools used professionally

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