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olusola ibironkeOI
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olusola ibironke

@olusolaibironke

Dedicated Mass Communication graduate with expertise in customer service.

Nigeria
Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated and results-driven Mass Communication graduate with a strong foundation in interpersonal and organizational skills. My experience spans customer service, administrative support, and digital marketing, where I have consistently delivered excellent and timely work in dynamic environments. I am passionate about fostering positive relationships and ensuring customer satisfaction.

In my recent role as a Customer Service representative at Cleanol Nigeria Limited, I managed front desk operations and provided professional customer service, addressing client inquiries and maintaining accurate office records. My previous experience as a Customer Care Representative at Safe Pedals Limited further honed my ability to handle high volumes of inbound calls, identify customer needs, and build strong relationships to enhance brand loyalty.

With certifications in Digital Marketing and Customer Service Excellence, I am equipped with the skills necessary to thrive in fast-paced settings. I am eager to leverage my communication and problem-solving abilities to contribute effectively to a team and drive organizational success.

Experience

Work history, roles, and key accomplishments

CL

Customer Service

Cleanol Nigeria Limited

Feb 2023 - May 2024 (1 year 3 months)

Managed front desk operations and reception duties, ensuring smooth workflow. Scheduled and coordinated appointments and bookings efficiently while providing professional customer service and addressing client inquiries.

SL

Customer Care Representative

Safe Pedals Limited

Jan 2016 - Jan 2022 (6 years)

Managed high volumes of inbound calls, addressing customer inquiries and concerns. Identified customer needs and provided appropriate solutions to ensure satisfaction while building strong relationships with clients.

DS

Classroom Teacher

Dieu Champion School

Jan 2013 - Aug 2015 (2 years 7 months)

Designed and implemented lesson plans in alignment with the curriculum while maintaining discipline and managing student conduct effectively. Fostered an engaging learning environment and maintained accurate student records.

Education

Degrees, certifications, and relevant coursework

UI

Unknown Institution

Higher National Diploma, Mass Communication

2019 - 2022

Completed a Higher National Diploma in Mass Communication, focusing on various aspects of media, communication theories, and practical skills in the field.

UI

Unknown Institution

National Diploma, Mass Communication

2017 - 2019

Completed a National Diploma in Mass Communication, gaining foundational knowledge in media practices and communication strategies.

Tech stack

Software and tools used professionally

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olusola ibironke - Customer Service - Cleanol Nigeria Limited | Himalayas