olusola ibironke
@olusolaibironke
Dedicated Mass Communication graduate with expertise in customer service.
What I'm looking for
I am a dedicated and results-driven Mass Communication graduate with a strong foundation in interpersonal and organizational skills. My experience spans customer service, administrative support, and digital marketing, where I have consistently delivered excellent and timely work in dynamic environments. I am passionate about fostering positive relationships and ensuring customer satisfaction.
In my recent role as a Customer Service representative at Cleanol Nigeria Limited, I managed front desk operations and provided professional customer service, addressing client inquiries and maintaining accurate office records. My previous experience as a Customer Care Representative at Safe Pedals Limited further honed my ability to handle high volumes of inbound calls, identify customer needs, and build strong relationships to enhance brand loyalty.
With certifications in Digital Marketing and Customer Service Excellence, I am equipped with the skills necessary to thrive in fast-paced settings. I am eager to leverage my communication and problem-solving abilities to contribute effectively to a team and drive organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service
Cleanol Nigeria Limited
Feb 2023 - May 2024 (1 year 3 months)
Managed front desk operations and reception duties, ensuring smooth workflow. Scheduled and coordinated appointments and bookings efficiently while providing professional customer service and addressing client inquiries.
Customer Care Representative
Safe Pedals Limited
Jan 2016 - Jan 2022 (6 years)
Managed high volumes of inbound calls, addressing customer inquiries and concerns. Identified customer needs and provided appropriate solutions to ensure satisfaction while building strong relationships with clients.
Classroom Teacher
Dieu Champion School
Jan 2013 - Aug 2015 (2 years 7 months)
Designed and implemented lesson plans in alignment with the curriculum while maintaining discipline and managing student conduct effectively. Fostered an engaging learning environment and maintained accurate student records.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Higher National Diploma, Mass Communication
2019 - 2022
Completed a Higher National Diploma in Mass Communication, focusing on various aspects of media, communication theories, and practical skills in the field.
Unknown Institution
National Diploma, Mass Communication
2017 - 2019
Completed a National Diploma in Mass Communication, gaining foundational knowledge in media practices and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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