Olusegun Agboola
@olusegunagboola
Customer Support Specialist driving 90%+ CSAT with KYC, onboarding, and remote leadership experience.
NigeriaWhat I'm looking for
I am a proactive Customer Support Specialist with three years of experience across technology, gaming, and manufacturing, delivering multichannel support and maintaining a consistent 90%+ CSAT. I have contributed to initiatives that increased platform user onboarding by 20% and implemented KYC workflows that reduced fraud-related losses while managing high daily user volumes.
I have led a 21-person team on an Eastern Time shift for 15 months, demonstrated strong project-management capabilities, and supported fully remote operations across European and American time zones since 2021. I bring hands-on experience with Zendesk, Intercom, HubSpot, Veriff, Apollo, Trello, and productivity suites, and I am passionate about empathy-driven, compliant customer experiences that scale.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Freecash.ai
Jan 2023 - Present (3 years 5 months)
Managed multichannel support and KYC workflows while handling 92+ users/day and maintaining CSAT >90%, contributing to a 20% increase in new users (~10M) and reducing fraud-related losses.
Global Business Associate
Hugo Technologies
Feb 2021 - Jun 2023 (2 years 4 months)
Generated ~300 qualified leads/week and executed outreach campaigns to support business growth while coordinating cross-functional remote workflows across time zones.
Education
Degrees, certifications, and relevant coursework
African Leadership Experience
Certificate, Fourth Industrial Revolution Foundations
2023 - 2023
Completed 4th Industrial Foundations program with the African Leadership Experience in 2023.
The Open University
Certificate, Project Management
2023 - 2023
Completed Project Management: Fundamentals & Beyond course at The Open University in 2023.
Tekedia Institute
Mini-MBA Certificate, Business Management
2021 - 2021
Completed the Tekedia Mini-MBA program in 2021 focused on business and management fundamentals.
Jobberman
Certificate, Soft Skills
2020 - 2020
Completed Soft Skills Training through Jobberman in 2020 to develop workplace communication and interpersonal skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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