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Olumide Ogunsakin

@olumideogunsakin

I'm Olumide Ogunsakin, an entry-level Customer Support pro. I love helping people maximize their experiences with ease and care.

Nigeria

Message

What I'm looking for

I’m seeking an entry-level role as a Virtual Assistant or Customer Service/Support where I can leverage my enthusiasm, client communication skills, and dedication to problem-solving to enhance customer experiences. I’m eager to join a team so as to contribute to its success, grow professionally, and prioritize outstanding service and collaboration.

Enthusiastic and goal-driven entry level customer service professional with strong skills in client communication, problem-solving, and fostering customer experiences. Adept in managing schedules, emails, and tasks to boost efficiency and elevate customer satisfaction. Eager to leverage exceptional interpersonal and organizational abilities to contribute to impactful projects and drive succesS.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self Employed

Nov 2024 - Present (11 months)

Provided calendar and email management, client communication, and workflow optimization to streamline processes and improve client responsiveness. Implemented CRM and task tools to enhance efficiency and maintain confidentiality.

Calendar Management Google Workspace Microsoft Office Trello Asana CRM Data Entry Time Management

Current

Welfare Director

Current

Federation of Ijesa Students' Union

Dec 2023 - Present (1 year 10 months)

Organized a free summer school for 1,500 students and coordinated welfare packages to enhance member satisfaction and community engagement.

Program Coordination Event Management Community Outreach Logistics Volunteer Management Communication

Sales Manager

Shegom Technologies

Apr 2021 - Oct 2023 (2 years 6 months)

Improved operational efficiency by 30% through reporting system implementation and led a 15-person team to achieve a 90% monthly sales target success rate, increasing revenue 25% in six months.

Sales Strategy Team Leadership Reporting Systems Performance Tracking CRM Revenue Growth Training

Sales Representative

Seun Gas Limited

Jul 2020 - Jan 2021 (6 months)

Boosted revenue by 60% through strategic pricing and improved customer engagement, maintained an 85% client retention rate, and consistently exceeded monthly sales targets by 20%.

Sales Customer Engagement Pricing Strategy Customer Retention CRM Negotiation Relationship Management

Operations Manager

Ogunsakin Books Enterprise

Sep 2017 - Feb 2019 (1 year 5 months)

Improved operational workflows and increased efficiency by 40% through process automation, reduced procurement costs by 25% via vendor negotiations, and drove a 60% revenue increase with marketing and retention initiatives.

Operations Management Process Automation Procurement Marketing Strategy Customer Retention Workflow Optimization