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Olugbenga Olukoya

@olugbengaolukoya

Level 2 ATM Service Engineer at Wema Bank Plc / T.I.T.I.S Ltd. supporting ATM operations and maintaining accurate records.

Nigeria

Message

At Wema Bank Plc / T.I.T.I.S Ltd., I monitor and support ATM operations across branches and offsite locations. I maintain operational records and documentation, and take part in testing, reporting, and deployment activities for ATM solutions.

Earlier, I provided network and helpdesk support at CableCom Networking Ltd. and the University of Nottingham, logging incidents and maintaining customer records. My experience also includes customer account data processing, sales consulting, and an ITIL Foundation Certification.

Experience

Work history, roles, and key accomplishments

Current

Level 2 ATM Service Engineer

Current

Wema Bank Plc / T.I.T.I.S Ltd.

Feb 2015 - Present (11 years 8 months)

Monitors and supports ATM operations across branches and offsite locations, maintaining accurate operational records and documentation. Coordinates with internal teams and vendors to ensure timely issue resolution and conducts testing, reporting, and deployment activities for ATM solutions.

ATM Operations Technical Support Documentation Testing Reporting Deployment Vendor coordination

Onsite Network Support

CableCom Networking Ltd.

Jan 2014 - Dec 2014 (11 months)

Provided customer and technical support, logged incidents, maintained records, and escalated issues where necessary. Assisted users with registrations, subscriptions, and service-related enquiries.

Customer Support Technical Support Incident Tracking Escalation Management User Support

Sales Consultant

NEXT Plc

Jan 2006 - Dec 2014 (8 years 11 months)

Delivered excellent customer service and consistently achieved performance targets.

Customer Service Sales Performance Targets

IS Helpdesk Support

University of Nottingham

Jan 2012 - Dec 2012 (11 months)

Resolved high volumes of support requests and maintained call logs and customer records. Supported Microsoft Office, email systems, and business applications.

Help Desk Support Call Logging Customer Records Microsoft Office Email Systems Business Applications

Customer Accounts Handler / Data Processing

Unknown

Jan 2008 - Dec 2008 (11 months)

Inputted and updated large customer databases, maintained accurate customer records and administrative reports, and handled inbound and outbound customer communications.

Data Entry Database Management Customer Records Administrative Reporting Client Communication