Open to opportunities

Nkemdirim Okorie

@nkemdirimokorie

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Experienced customer service professional with a strong accounting background.

Nigeria

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What I'm looking for

I am seeking a challenging remote role in a forward-thinking organization that values customer satisfaction and process improvement.

I am a seasoned customer service professional with nearly a decade of experience in the industry. My background in accounting complements my exceptional customer support skills, allowing me to enhance customer experiences effectively. I have a proven track record of managing support teams and resolving complex issues, ensuring that customer satisfaction remains a top priority.

Currently, I serve as a Senior Support Analyst at Cash-In, where I leverage data analytics to drive process improvements and foster customer satisfaction. My role involves managing customer interactions across various channels, analyzing technical issues, and coordinating with internal teams to resolve complex inquiries. I am passionate about integrating innovative methodologies to enhance internal processes and deliver unparalleled customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Analyst

Current

Cash-In

Jan 2024 - Present (1 year 5 months)

Managed customer interactions across various channels, providing timely and accurate responses. Analyzed technical issues and maintained detailed records of interactions. Leveraged data analytics to drive process improvements and foster customer satisfaction.

Customer Service Technical Support Data Analysis Problem Solving Communication Skills Remote Work Financial Management

Current

Customer Support Consultant

Current

PayTap Technologies Ltd

May 2024 - Present (1 year 1 month)

Led support and success teams to deliver unparalleled customer experiences. Managed customer interactions across various channels, ensuring timely and satisfactory responses. Leveraged metrics to assess team performance and identify areas for improvement.

Customer Service Team Leadership Data Analysis Communication Skills Problem Solving Remote Work Customer Relationship Management

Customer Service Manager

United Bank For Africa

Dec 2019 - May 2024 (4 years 5 months)

Led a team of customer service representatives to exceed performance targets. Conducted coaching sessions and managed customer interactions to resolve complex inquiries. Optimized customer service processes for increased efficiency.

Customer Service Team Management Performance Management Process Optimization Communication Skills Problem Solving Data Analysis Customer Engagement

Customer Support Specialist/Teller

United Bank For Africa

Nov 2015 - Jan 2017 (1 year 2 months)

Responded promptly to customer inquiries via email, chat, and social media. Assisted customers with mobile banking queries and maintained accurate records of interactions. Contributed to the improvement of customer support processes.

Customer Service Technical Support Communication Skills Problem Solving Process Improvement Remote Work Record keeping

Cash Officer/ATM Custodian

United Bank For Africa

Jan 2017 - Dec 2019 (2 years 11 months)

Managed cash transactions and ensured compliance with financial regulations. Conducted daily reconciliations and maintained accurate cash balances. Oversaw ATM maintenance and implemented security measures.

Cash Management Financial Compliance Reconciliations ATM Maintenance Customer Service Problem Solving Security Awareness Data Analysis

Accountant

Local Government Of Nigeria

Jan 2013 - Oct 2015 (2 years 9 months)

Managed financial activities including budgeting and financial planning. Ensured compliance with financial regulations and prepared financial statements. Provided analysis on revenue and expenditure.

Accounting Financial Planning Compliance Budgeting Data Analysis Financial Reporting

Audit Intern

Office Of The Auditor General

Nov 2011 - Oct 2012 (11 months)

Assisted audit teams in conducting audits and developing audit procedures. Conducted audit testing and data analysis to assess compliance. Prepared audit documentation and drafted reports.

Auditing Data Analysis Compliance Team Collaboration

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Accountancy

2006 - 2010

Completed a Bachelor of Science in Accountancy, focusing on financial principles, accounting practices, and compliance with regulations. Developed skills in budgeting, financial planning, and analysis.