OLUFUNMILOLA OLADUNJOYE
@olufunmilolaoladunjo
Administrative and HR professional with 7+ years in customer service, operations support, and recruitment.
CanadaWhat I'm looking for
I bring over 7 years of experience in office administration, customer service, and human resources, with excellent communication skills. I’m a deadline-oriented team player who works well with minimum supervision, and I’m known for strong analytical and problem-solving abilities.
In customer service, I educated customers on products and explained policies, procedures, responsibilities, and rights through the telephone. I maintained strict confidentiality and privacy, followed call procedures, handled telephone and email enquiries, and provided technical support for both internal and external clients—especially when addressing discrepancies on statements, debit and credit notes.
As an administrative assistant, I ensured administrative controls are implemented and maintained, including inventory, licensing, and operational contracts to meet corporate and operational policies and customer service standards. I updated reports for fleet systems, rental programs, vehicle licensing, and inventory counts, and supported management with consistent, reliable office operations.
In human resources management, I supported HR initiatives and systems, including recruitment (job descriptions, posting ads, and selection process). I created onboarding plans, developed training and development programs, supported performance management, maintained employee records, and reviewed employment and working conditions to ensure legal compliance.
Experience
Work history, roles, and key accomplishments
Customer Service & HR Assistant
Foundever Teleservices Canada
Jun 2021 - Aug 2025 (4 years 2 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Hertz Canada
Mar 2019 - Sep 2020 (1 year 6 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
President's Choice Financial (PCF)
May 2015 - Sep 2015 (4 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Loblaws
Sep 2013 - Apr 2015 (1 year 7 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Apollo Health and Beauty Care
May 2013 - Sep 2013 (4 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Ricoh Canada
Oct 2012 - Dec 2012 (2 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Maple Financial Services
Aug 2012 - Dec 2012 (4 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Customer Service & HR Assistant
Dorvict Health Care Services
May 2010 - Dec 2010 (7 months)
Provided phone and email customer support, handled billing discrepancies, and maintained confidentiality and privacy procedures. Delivered administrative reporting support and assisted with HR activities including recruitment and onboarding.
Education
Degrees, certifications, and relevant coursework
Humber College Lakeshore
Postgraduate Degree in Human Resources Management, Human Resources Management
2012 -
Postgraduate degree in Human Resources Management completed in 2012.
University of Ibadan
Master's Degree in Sociology, Sociology
2003 -
Master’s degree in Sociology completed in 2003.
University of Ibadan
Bachelor's Degree in Sociology, Sociology
2000 -
Bachelor’s degree in Sociology completed in 2000.
Availability
Location
CanadaAuthorized to work in
Job categories
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