OOOlufunke toyin Ogunkunle
@olufunketoyinogunkun
Customer service professional with strong communication and analytical skills.
NigeriaWhat I'm looking for
My name is Toyin Ogunkunle, and I am a dedicated customer service professional with a proven track record in providing outstanding customer experiences. With experience as a Customer Support Representative at Citizens Disability and currently as a Customer Service Representative at PPG Telesales, I have honed my skills in guiding clients through complex processes and ensuring their needs are met efficiently.
Throughout my career, I have demonstrated strong interpersonal communication, analytical thinking, and problem-solving skills. I am adept at managing multiple tasks and prioritizing workloads to meet performance targets. My educational background, including an HND in Hospitality and Tourism Management and an ongoing MSc in Human Resources Management, complements my practical experience, allowing me to contribute effectively to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative (Leads Qualifier)
PPG Telesales
Jan 2023 - Present (2 years 5 months)
Identified and evaluated potential leads for the company's products, assigned lead scores, and maintained detailed records in the CRM system. Engaged with leads through various communication methods to assess interest.
Customer Support Representative
Citizens Disability
Jan 2019 - Jan 2022 (3 years)
Provided guidance to clients through the SSDI and SSI application process, ensuring they understood eligibility criteria and completed necessary documentation. Acted as a liaison with the Social Security Administration to facilitate communication and follow-ups.
Remote Virtual Assistant
The VA Group
Jan 2018 - Jan 2019 (11 months)
Managed email and phone correspondence, created and updated spreadsheets, conducted online research, and provided customer service support. Proficient in Microsoft Office and Google Suite.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University
Master of Science, Human Resources Management
2023 -
Pursuing a Master's degree in Human Resources Management, aimed at developing skills in managing workforce dynamics and organizational behavior.
The Federal Polytechnic Bauchi
Higher National Diploma, Hospitality and Tourism Management
2016 - 2022
Studied Hospitality and Tourism Management, focusing on the principles of hospitality, tourism operations, and customer service excellence.
National Youth Service Corps (NYSC)
NYSC Completion
2016 - 2017
Completed the National Youth Service Corps program, which involved community service and professional development in various capacities.
Government Secondary School, Township, Jos
Senior School Certificate
2002 - 2008
Completed Senior School Certificate Examination, covering a broad curriculum that prepared for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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