Chidinma Ogbu
@chidinmaogbu
Empathetic customer support specialist with a passion for sales growth.
NigeriaWhat I'm looking for
I am a driven and empathetic customer support specialist and virtual assistant, excelling in high-pressure environments where effective communication and problem-solving are crucial. I have gained valuable experience in customer service and B2B sales, which has honed my ability to resolve queries and concerns efficiently.
During my time in customer support, I utilized active listening, empathy, and problem-solving skills to provide exceptional service via phone, email, and chat. My recent role as a cold caller has further developed my skills in building relationships and pitching products/services to prospective clients, turning potential leads into loyal customers.
Experience
Work history, roles, and key accomplishments
Customer Support/Cold Caller
OgbuChidinma
Jan 2023 - Present (2 years 7 months)
Gained hands-on experience in B2B sales, making outbound calls to prospective clients. Built relationships and pitched products/services to drive sales growth.
Customer Support
OgbuChidinma
Jan 2021 - Present (4 years 7 months)
Provided exceptional customer service, resolving queries and concerns via phone, email, and chat. Utilized active listening, empathy, and problem-solving to address customer needs effectively.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor's degree, Applied Microbiology
Completed a Bachelor's degree in Applied Microbiology. Gained foundational knowledge in microbiology and related scientific principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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