Happiness Okon

As a Customer Service Representative, I deliver exceptional service by processing banking transactions, building customer rapport, and resolving complex issues. I ensure adherence to banking policies while identifying potential fraudulent activities, leveraging product knowledge to assist customers effectively.

As a Customer Service Representative, I deliver exceptional service by processing banking transactions, building customer rapport, and resolving complex issues. I ensure compliance with banking policies while identifying potential fraudulent activities. My role involves advising customers on banking products and maintaining high service standards.

In my role as a Survey Administrator, I conducted interviews with banking customers, recorded their feedback, and compiled questionnaires for submission to KPMG. This position required strong communication skills and attention to detail to ensure accurate data collection.

In my role as a Survey Administrator, I conducted interviews with banking customers, recorded their feedback, and compiled completed questionnaires for submission to the KPMG office, ensuring accurate data collection and reporting.

As a Class Teacher for special needs students, I monitored and documented their progress, provided tailored support, and collaborated with medical professionals and parents. I utilized various teaching resources to enhance engagement and learning outcomes.

As a Class Teacher, I provided tailored support to students with special needs, documenting their progress and coordinating with various professionals to enhance their educational experience. I utilized diverse teaching resources to optimize engagement and learning outcomes.

Pursued a Postgraduate Diploma in Education with a focus on Human Kinetics and Health Education, gaining insights into effective teaching methodologies and health education strategies.

Completed a Bachelor of Science degree in Physiology, studying the functions and mechanisms of the human body, which provided a strong foundation in health sciences.

Completed the West African Senior School Certificate Examination (WASSCE), which provided a comprehensive secondary education and foundational knowledge in various subjects.

Achieved the First School Leaving Certificate (FSLC), marking the completion of primary education and foundational learning.