Eserophe Fregene
@eserophefregene
I resolve customer issues and improve onboarding across financial services, logistics, and B2B environments.
NigeriaWhat I'm looking for
I've supported customers at Lagra & Associates, First City Monument Bank, and Medlog Transport and Logistics, resolving enquiries, reconciling records, and keeping operations moving. My work has contributed to a 95% CSAT score, 15% more repeat orders, and 25% better first-contact resolution.
I'm comfortable supporting customers remotely through email and chat, using Zendesk, Zoho CRM, Google Workspace, and Google Sheets. I also onboard clients, document issues accurately, and collaborate with technical and operational teams to reduce errors and downtime.
Experience
Work history, roles, and key accomplishments
Call Centre Agent, Fleet Operations
Medlog Transport and Logistics
Mar 2026 - May 2026 (2 months)
Coordinated daily communication with 20+ drivers across nationwide transport operations. Tracked 30+ active trucks using FleetTrak and NovaTrack, ensuring operational visibility and maintaining accurate logs.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, Information Resource Management
Pursued a Bachelor of Science in Information Resource Management, gaining skills in information organization and resource management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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