Open to opportunities

Deborah Afolayan

@deborahafolayan

Message

I resolve customer issues across ticketing, telecom, and service environments.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve issues across phone, email, and chat, use CRM and ticketing systems effectively, and help deliver fast, accurate service in a high-volume environment.

At Nigerian Railway Corporation, I guide passengers through e-ticketing, resolve complaints, and provide accurate schedule and process information during high-volume service periods.

Previously at MultiChoice, I handled customer complaints across support channels, delivered clear solutions, and escalated complex issues for proper follow-through. At Niche International, I managed customer accounts, identified upselling opportunities, maintained CRM records, and strengthened client relationships through consultative selling.

With over five years in customer support, I bring calm conflict resolution, CRM management, and fast, accurate multi-channel service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support (Traffic Ticketing)

Current

Nigerian Railway Corporation

May 2023 - Present (3 years 3 months)

Facilitated ticket sales by guiding passengers through e-ticketing processes, minimizing booking errors. Resolved passenger complaints through effective communication, improving customer satisfaction and loyalty.

Customer Support Ticket Management Ticketing Complaint Resolution