Nkechi Joshua-Ekeh
@nkechijoshua-ekeh
Customer service specialist with 3+ years delivering empathetic, tech-enabled support.
NigeriaWhat I'm looking for
I am a self-motivated, empathetic customer service professional with over three years' experience providing high-level technical support via inbound and outbound calls, email, and schedule management. I consistently resolve customer complaints, drive upsells, and maintain excellent satisfaction ratings through strong communication, active listening, and conflict-resolution skills.
My background includes sales-focused guest support at Hilton USA, call-center and sign-up responsibilities at Berachah Services, and administrative coordination at NAPTIP, complemented by training in customer service and administrative support. I am organized, culturally adept, and committed to fostering loyal B2B and B2C relationships that improve processes and business outcomes.
Experience
Work history, roles, and key accomplishments
Sales Specialist
Hilton USA
Jan 2022 - Jan 2024 (2 years)
Provided exceptional guest service handling high-volume inbound/outbound calls, upsold room upgrades and packages, and processed bookings/payments while maintaining high customer satisfaction scores.
Customer Service Representative
Berachah Services
Jan 2020 - Jan 2022 (2 years)
Handled daily inbound/outbound calls to sign up customers, retrieved and presented product information, processed cancellations, and implemented feedback-driven process changes to improve satisfaction.
Office Assistant Intern
NAPTIP
Jan 2019 - Jan 2020 (1 year)
Provided administrative support including phone and email handling, daily reporting, research and report preparation, and documenting client complaints and feedback for departmental tracking.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Administrative Support
Completed an Administrative Support course through Alison in 2025.
University of Abuja
Bachelor of Arts, History and Diplomatic Studies
Completed a Bachelor of Arts in History and Diplomatic Studies, graduating in 2019.
Oxford Home School
Certificate, Customer Service
Completed customer service training through Oxford Home School in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Nkechi?
You can contact Nkechi and 90k+ other talented remote workers on Himalayas.
Message NkechiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
