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Oloyede Eniola

@oloyedeeniola

Message

I drive client retention and growth through structured onboarding, relationship management, and risk resolution.

Nigeria

Message

At VeriPass, I guide O-1 and EB-2 NIW visa applicants through eligibility, documentation, and filing expectations. I manage 500+ quarterly client touchpoints and resolve critical escalations with attorneys in under 72 hours on average.

I've led 150+ client engagements across onboarding, adoption, and post-implementation, maintaining 90%+ retention and average satisfaction scores of 4.8/5. At Halisi Consults, I improved client retention by 15% through workflow adjustments and resolved over 90% of concerns at first contact.

I bring structured client operations, clear documentation, and cross-functional coordination to complex service delivery. My background also includes business analysis, financial reporting, and stakeholder support.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

VeriPass

Jan 2025 - Present (1 year 9 months)

Delivered personalized immigration support for O-1 and EB-2 NIW visa applicants, guiding clients through eligibility requirements and documentation strategy. Maintained secure records for over 20 active and archived client cases and resolved complex case delays in coordination with attorneys.

Client Onboarding Customer Relationship Management Documentation Compliance Case Management Communication Skills Time zone Coordination

Business Consultant

Halisi Consults

Jul 2023 - Jul 2025 (2 years)

Facilitated seamless communication across project phases, aligning timelines with client expectations and reducing update-related inquiries by 30%. Produced client-specific documentation and acted as primary point of contact between non-technical clients and internal specialists.

Client Communication Documentation Project Coordination Cross Functional Collaboration Workflow Analysis Customer Retention

Financial Secretary

Adult Education – University of Lagos

May 2022 - Jul 2023 (1 year 2 months)

Responded to stakeholder inquiries and resolved financial concerns within 48 hours on average. Compiled and submitted quarterly financial reports in line with regulatory timelines and organizational requirements.

Financial Reporting Stakeholder Communication Data Accuracy Discrepancy resolution

Business Analyst Intern

The Startup Place Limited

Apr 2022 - Apr 2023 (1 year)

Streamlined internal reporting processes, reducing time spent on report generation. Collaborated with finance teams to analyze cash flow statements and maintained databases to track client performance metrics.

Reporting Financial Analysis Database Management Data Analysis

Student Facilitator

University of Lagos – Literacy School

Feb 2020 - Jul 2021 (1 year 5 months)

Assessed learning needs of adult learners and applied tailored instructional methods to support diverse learning outcomes. Facilitated onboarding and evaluation of over 60 new and returning adult students per academic term.

Instructional Design Student Assessment Onboarding Record keeping