nonye onuoha
@nonyeonuoha
Customer Success Manager at BYP Network who improved client retention by 30% and platform adoption by 20%.
NigeriaWhat I'm looking for
At BYP Network, I managed a client portfolio and improved customer health and engagement, increasing retention by 30% and platform adoption by 20%. I also built a KPI dashboard that automated reporting and reduced manual work by 40%.
At Sparkle Nigeria, I managed customer relationships across lifecycle stages and success programs, increasing retention by 50% and adoption by 40%. I created risk management frameworks aligned with ISO 22301 and launched automated feedback loops that cut resolution time by 50%.
Earlier at Sparkle Nigeria, I handled HR operations and employee onboarding. At USAID-SACE, I supported development programs focused on stakeholder engagement and community empowerment.
Experience
Work history, roles, and key accomplishments
Partnerships & Client Success Delivery
BYP Network
Jun 2024 - Mar 2026 (1 year 9 months)
Managed a portfolio of clients, improving customer health and engagement, resulting in a 30% increase in retention and 20% growth in platform adoption. Led quarterly business reviews and built a KPI dashboard automating reporting.
Lead Customer Experience Analyst / Lead Implementer
Sparkle Nigeria
Apr 2021 - May 2024 (3 years 1 month)
Managed customer relationships across lifecycle stages, increasing retention by 50% and adoption by 40%. Created risk management frameworks and ensured ISO 22301 compliance.
CX/HR Office Specialist
Sparkle Nigeria
Jul 2019 - Apr 2021 (1 year 9 months)
Oversaw employee onboarding and orientation, improving ramp-up efficiency. Handled HR operations, benefits communication, and personnel records.
Programs Associate
USAID-SACE
Mar 2017 - May 2018 (1 year 2 months)
Supported development programs with focus on stakeholder engagement and community empowerment. Assisted in program monitoring and evaluation.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Bankers of Nigeria
Certification, Banking
Certified by the Chartered Institute of Bankers of Nigeria in 2023.
Ekiti State University
Bachelor of Science, Sociology
Completed a Bachelor of Science in Sociology in 2016.
Ahmadu Bello University
Master of Science, Information Management
Pursued a Master of Science in Information Management.
Freshdesk
Certification, CRM
Earned certification as a CRM Product Expert.
Business Continuity Management Certification (ISO 22301)
Certification, Business Continuity Management
Earned certification in Business Continuity Management (ISO 22301).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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