Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
SB@sadiya1abubakarbala
Customer Success Specialist with expertise in onboarding and compliance.
NigeriaI am a dedicated Customer Success and Onboarding Specialist with over five years of experience in the fintech and technology sectors. My expertise lies in B2B and B2C client onboarding, KYC compliance, and customer support. I have a proven track record of enhancing customer satisfaction and streamlining onboarding processes across multiple countries.
In my recent role as a Customer Service Onboarding Team Leader at Yellow Card, I successfully led onboarding operations across 20 African markets, ensuring compliance with KYC and AML regulations. I managed a team of analysts, providing coaching and mentorship to improve performance and established KPIs to align team efforts with business objectives. My analytical skills have allowed me to identify areas for improvement in onboarding processes, ultimately enhancing the customer experience.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Yellow Card
Oct 2022 - Jan 2025 (2 years 3 months)
Led onboarding operations across 20 African markets, ensuring compliance with KYC and AML regulations. Managed a team of 5+ analysts, enhancing customer experience and streamlining onboarding processes. Established KPIs and analyzed customer feedback for continuous improvement.
Yellow Card
Sep 2021 - Nov 2022 (1 year 2 months)
Conducted KYC reviews of customer-submitted documents across 20 African countries. Assisted customers in resolving onboarding issues and ensured adherence to policies and regulatory requirements.
iRecharge Tech Innovations
Jan 2018 - Feb 2021 (3 years 1 month)
Acted as a liaison between customer support teams and service providers. Assisted with onboarding and negotiation with potential partners while maintaining service brochures and marketing materials.
iRecharge Tech Innovations
Jan 2017 - Jan 2018 (1 year)
Delivered high-quality customer service across multiple channels. Resolved complaints efficiently and collaborated with technical teams to improve service delivery.
Degrees, certifications, and relevant coursework
SUBachelor of Science, Journalism & Mass Communication
2013 - 2016
Completed a Bachelor of Science in Journalism & Mass Communication, focusing on media studies, communication theories, and practical journalism skills.
Senior Secondary School Certificate
2010 - 2012
Achieved a Senior Secondary School Certificate through the WAEC examination, covering a broad range of subjects in the secondary education curriculum.
Diploma, Desktop Publishing
2006 - 2007
Completed a Diploma in Desktop Publishing, gaining skills in graphic design, layout, and publishing software.
First School Leaving Certificate
2000 - 2004
Completed the First School Leaving Certificate, marking the completion of primary education.
NigeriaYou can contact Sadiya1 and 90k+ other talented remote workers on Himalayas.
Message Sadiya1
CNChisom Nwafor
Sub Team Lead, Customer Success, Termii Webtech Limited
ARAdejoke Raji
Senior Customer Support/Onboarding Specialist, Kuda Microfinance Bank
Helen Eneze Ajayi
Client Onboarding Specialist, Aza Finance
Farouk Yusuf Abdullahi
Customer Success Specialist, Oceans Energy Project Services
Miracle User
Senior Customer Support Specialist, Grey
Adaugo Ekeh
Customer Support Officer, Stanbic IBTC Bank
Christabel Johnson
Client Experience Manager, Joholo Integrated Services
Favour Taiwo
Customer Service Lead, Proccio
Victoria Ojo
Customer Success Specialist, Dukka
paul Mabel
Customer Success Manager, Klasha Technologies Limited
